audio is out of sync with the picture on all apps, tried restarting.

— asked by Jamie

Quick answer: This is a common Fire TV OS software glitch, often introduced or worsened by a system update. The audio processing is getting delayed relative to the video.

Diagnosis

This is a common Fire TV OS software glitch, often introduced or worsened by a system update. The audio processing is getting delayed relative to the video.

How to Fix It

Go to Settings > Display & Sounds > Audio. First, try switching the 'Audio Output' setting between 'PCM' and 'Auto'. If that doesn't work, look for an 'AV Sync' or 'Audio Delay' setting and adjust it manually until the lip sync matches.

If That Didn't Work

Perform a full 'Clear Cache' and 'Force Stop' on the specific app having the issue (like Prime Video) via Settings > Applications > Manage Installed Applications. Then restart the TV.

Heads Up

If you're using an external soundbar or AV receiver via HDMI ARC, the sync problem might be there. Try using the TV's built-in speakers to see if the problem persists—if it does, it's the TV's fault.

0

Different problem with the same product?

Ask about the Insignia 50 inch NS-50F301NA25 4K Fire TV →