just got my qn85c mounted and the one connect box is getting super hot to the touch, is that normal?

— asked by Jordan

DIAGNOSIS It's normal for the One Connect box to get warm, but "super hot"—where you can't keep your hand on it—often means it's starved for air. Mounting it flat against drywall or stuffing it in a media cabinet is the usual culprit.

FIX You need to give it at least an inch of clear space on all sides, especially the top and bottom. If it's mounted behind the TV, use the included spacer or get some velcro strips to create an air gap. Make sure the vents aren't blocked by cables. Feel it again after 30 minutes of watching; it should be warm, not scorching.

IF THAT DIDN'T WORK Check what's plugged in. High-power USB devices (like external hard drives) or an overpowered soundbar via HDMI can draw more current and heat it up. Try unplugging non-essential peripherals to see if the temperature drops.

HEADS UP Chronic overheating can lead to premature failure or the TV randomly shutting off to protect itself. If it's still too hot with good airflow and nothing extra plugged in, contact Samsung. There's a small chance the unit's power regulation is faulty.

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