Question 1

the folding mechanism feels loose and creaks a lot when i ride, how do i tighten it

Accepted Answer

DIAGNOSIS The main folding latch bolt has worked loose, creating play in the stem. This is a high-stress point that requires periodic checking. FIX Tighten the large vertical bolt inside the folding mechanism. Open the latch, locate the 8mm bolt head deep inside, and use a wrench to tighten it clockwise until the stem has zero side-to-side play when locked. Do not overtighten. IF THAT DIDN'T WORK The creak may be from the mating surfaces. Apply a small amount of bicycle grease or lithium grease to the contact points where the hook latch engages and where the stem meets the base. HEADS UP Check this bolt every few weeks. A loose stem is a major safety hazard. If the bolt feels stripped or won't tighten, stop riding and contact Apollo for a replacement latch assembly.

Question 2

my phone won't connect to the scooter via bluetooth for the app, it just times out

Accepted Answer

DIAGNOSIS The scooter's Bluetooth module is in a deep sleep or has glitched. It's a common firmware quirk, especially after the scooter has been off for a while. FIX Force the Bluetooth module to wake up. Turn the scooter's display ON, then hold the power button for 10+ seconds until the display turns OFF. Immediately press the power button again to turn it back on. Now try pairing in the app. IF THAT DIDN'T WORK Delete the scooter from your phone's Bluetooth device list, force-close the Apollo app, and restart your phone. Then repeat the scooter power cycle and try pairing again. HEADS UP The Bluetooth connection is only for app functionality (trip data, settings). It is not needed for the scooter to operate. Do not leave Bluetooth scanning on during rides as it can drain your phone battery.

Question 3

the regen braking feels super weak now compared to when i got it, is that normal

Accepted Answer

DIAGNOSIS Regenerative braking strength is tied directly to your battery's state of charge. It's weakest when the battery is near full and strongest when the battery is below ~80%. FIX This is normal operation, not a fault. To feel stronger regen, ride the scooter down to 80% charge first. The system limits regen to avoid overcharging a full battery. IF THAT DIDN'T WORK If you feel NO regen even at lower battery levels, check the P-settings in the menu to ensure regenerative braking hasn't been accidentally turned off (P12 setting). HEADS UP Don't rely solely on regen braking for sudden stops—it's a supplement to the physical disc brakes. The mechanical brakes are your primary stopping power.

Question 4

how do i clean the apollo city 2023 properly, i'm scared of wrecking the electronics

Accepted Answer

DIAGNOSIS Water ingress around the deck seal or display is the main risk. The IP rating is for light splashes, not pressure washing. FIX Use a damp (not wet) microfiber cloth with mild soapy water for the deck and stem. For the wheel wells and under-deck, use a soft brush to loosen dirt, then wipe. Never spray water directly at any seam, button, or port. IF THAT DIDN'T WORK For stubborn grime on the rubber deck mat, remove it by peeling it up (it's adhesive-backed), clean it separately, and let it dry completely before re-applying. HEADS UP Never tip the scooter on its side or upside down to clean the underside while the battery is installed—this can allow water to run into the deck seal from an unusual angle.

Question 5

the turn signals on my apollo city 2023 stopped working, no lights or sound

Accepted Answer

DIAGNOSIS The turn signal module (integrated into the display/control unit) has likely lost its internal connection or the software has glitched. FIX Perform a full system reset. Turn the scooter on, then hold the power button and the brake lever for 15 seconds until the display turns off and back on. Test the signals immediately after. IF THAT DIDN'T WORK The physical button for the signals on the left handlebar control may be faulty or have debris under it. Inspect the button for physical damage. HEADS UP The turn signals are not user-serviceable components. If a reset doesn't work, you'll need a warranty replacement of the control unit—Apollo is aware of this fault.

Question 6

i'm getting error code 05 on the display and it won't move, what is that

Accepted Answer

DIAGNOSIS Error 05 is a throttle fault. The scooter detects an abnormal signal from the accelerator, often due to a stuck or faulty throttle unit or a wiring issue. FIX First, perform a throttle calibration. With the scooter powered on, press and hold the Mode button and the brake lever simultaneously for 5 seconds until the code clears. If it returns, check the throttle cable for damage where it bends near the handlebar. IF THAT DIDN'T WORK The throttle unit itself may be defective. You'll need to replace the entire throttle/display assembly—a known issue in some batches. HEADS UP Do not try to bypass or "fix" the throttle by opening it. This is a critical safety component. A faulty throttle can cause unintended acceleration.

Question 7

my scooter makes a loud clicking noise from the rear wheel when i accelerate, it's not the bell

Accepted Answer

DIAGNOSIS The motor hall sensor connectors are loose or the sensor itself is misaligned, causing the controller to lose sync with the motor position. FIX Check and reseat the motor cable connection. It's a 9-pin connector where the cable enters the deck near the rear wheel. Disconnect it, inspect for bent pins, clean with isopropyl alcohol, and reconnect firmly. Ensure the cable isn't pinched. IF THAT DIDN'T WORK The clicking could be physical: check the rear fender mounts and the rear brake caliper for looseness. Also ensure the motor axle nuts are tight. HEADS UP Do not continue riding with a persistent clicking under load—it can indicate a failing motor bearing or hall sensor, which can lead to a sudden loss of power.

Question 8

my apollo city 2023 won't power on at all, i charged it fully and the screen is just dead

Accepted Answer

DIAGNOSIS The main battery isn't delivering power to the system. This is almost always a loose or disconnected internal connector, not a dead battery. FIX Reseat the main power connector inside the deck. Remove the eight deck screws, lift the deck plate, locate the large white plug from the battery to the controller, disconnect it, clean the contacts with a dry cloth, and firmly reconnect it. Secure the deck plate back. IF THAT DIDN'T WORK The battery management system (BMS) might have entered a protective lockout. Leave the scooter on the charger for 12+ hours, then try holding the power button for 10 seconds. HEADS UP Do not probe or bypass any battery connections with metal tools—you risk a short circuit. If you see any swollen or damaged battery cells, stop and contact Apollo immediately.

Apollo City 2023 Electric Scooter

Other Electric Scooters