Question 1

can i clean the screen with a microfiber cloth and water or will i damage the coating

Accepted Answer

DIAGNOSIS You risk damaging the anti-glare coating and matte surface of the panel. Incorrect cleaning fluids can cause permanent streaking or clouding. FIX Power off and unplug the monitor. Use a dry, soft microfiber cloth designed for eyewear or lenses. Gently wipe the screen in a circular motion to lift dust. For smudges, lightly dampen a second microfiber cloth with distilled water only. Wring it out completely so it is barely damp. Wipe the screen gently, then immediately dry with the first dry cloth. IF THAT DIDN'T WORK For stubborn marks, use a monitor-specific cleaning spray. Apply the spray directly onto the dry microfiber cloth, never onto the screen. Ensure the cleaner is labeled as safe for anti-glare (matte) LCD coatings. Follow the same damp-wipe and immediate dry-wipe process. HEADS UP Never use isopropyl alcohol, window cleaner, ammonia-based solutions, or paper towels. These will degrade the coating. Avoid excessive pressure, especially near the edges. The screen surface is not glass; it is a soft plastic laminate.

Question 2

the hdr looks washed out and worse than when it's off on my benq mobiuz, what am i doing wrong?

Accepted Answer

DIAGNOSIS This is a common result of enabling HDR on a monitor with limited HDR peak brightness. The EX2710Q is VESA DisplayHDR 400 certified, which is a baseline entry-level HDR. Incorrect settings compound the problem. FIX First, ensure HDR content is actually playing. In Windows, enable HDR in System > Display > Use HDR. Then, press the monitor joystick. Navigate OSD > Picture > HDRi. Do not use 'HDR' mode. Select 'Game HDRi' or 'Cinema HDRi'. These modes apply dynamic tone mapping more suited to the panel's capabilities. IF THAT DIDN'T WORK The underlying SDR picture settings are interfering. Before enabling HDR in Windows, go to OSD > Picture. Set Color Temperature to 'Normal'. Set Gamma to 'Gamma 2'. Set Black eQualizer to 10. Set Color Vibrance to 10. Now enable Windows HDR and select 'Game HDRi'. The image should have more pop. HEADS UP In HDR mode, many standard picture settings are locked. Do not expect the same saturation and contrast as in SDR mode. The HDR effect is subtle on this monitor and is best perceived in a dark room with actual HDR10 content, not SDR content with Windows HDR enabled.

Question 3

why does my 165hz monitor only show 60hz or 120hz as an option in windows display settings?

Accepted Answer

DIAGNOSIS Windows is not detecting the monitor's full refresh rate capability due to a cable or driver limitation. The EX2710Q requires specific conditions to run at 2560x1440 @ 165Hz. FIX You must use the included DisplayPort 1.4 cable, or a certified high-speed HDMI 2.0 cable, connected to a compatible GPU port. In Windows, open Display Settings > Advanced Display. Click 'Display adapter properties for Display 1'. Navigate to the Monitor tab. In the 'Screen refresh rate' dropdown, 165Hz should now be available. Select it and apply. IF THAT DIDN'T WORK Your graphics card drivers may be defaulting to a generic monitor profile. Update your GPU drivers from NVIDIA or AMD. After updating, open the NVIDIA Control Panel or AMD Radeon Software. Create a custom resolution profile with 2560x1440 and a refresh rate of 165Hz, ensuring the timing is set to 'Automatic'. HEADS UP If using HDMI, note that 165Hz is only available with Adaptive Sync (FreeSync Premium) disabled. To enable 165Hz over HDMI, you must disable Adaptive Sync in the monitor OSD under Gaming > FreeSync Premium.

Question 4

the built-in speakers on my ex2710q sound tinny and have no bass, is mine broken?

Accepted Answer

DIAGNOSIS This is the expected performance of the monitor's 2W internal speakers. They are designed for basic audio, not for gaming or media depth. The perceived lack of bass is a physical limitation of the small speaker drivers. FIX Use the monitor's audio output for quality sound. Connect external speakers or a headset to the 3.5mm Audio Out jack on the rear I/O panel. This will bypass the internal speakers completely. Configure your PC or console to output audio via HDMI/DisplayPort as normal. IF THAT DIDN'T WORK If you must use the internal speakers, you can adjust their profile. Press the joystick for the OSD. Navigate to Sound > Treble and reduce it to 2. Navigate to Sound > Bass and increase it to 8. Navigate to Sound > Audio and select 'Game' or 'Movie' mode instead of 'Standard'. HEADS UP The monitor's 'TreVolo' audio branding refers to the tuning software, not a subwoofer. Do not expect significant low-frequency response. For the best experience, BenQ intended the Audio Out jack to be used with the included, compatible speaker set or a user's own high-quality audio solution.

Question 5

my monitor makes a faint buzzing or whining noise, it changes pitch when i look at different colored screens

Accepted Answer

DIAGNOSIS This is coil whine from the monitor's internal power supply or display drivers. It is a physical phenomenon where components vibrate under electrical load. The pitch change with screen content is normal for this type of noise. FIX First, ensure the monitor is operating in its native 2560x1440 (QHD) resolution at 165Hz. Navigate OSD > Picture > Display Info to confirm. Irregular refresh rates or non-native resolutions can increase electrical stress. Next, navigate OSD > Picture > AMA and set it to 'High'. This can sometimes alter the drive signal enough to reduce noise. IF THAT DIDN'T WORK The issue may be exacerbated by high brightness or contrast. Navigate OSD > Picture and reduce Brightness from the default 80 to 60. Reduce Contrast from 50 to 45. Test if the audible whine diminishes. HEADS UP Coil whine, while annoying, is generally not a defect that qualifies for warranty replacement unless it is extremely loud. The noise often lessens over time as components settle. It is most noticeable in a very quiet room.

Question 6

how do i turn off the damn orange light ring on the back of my benq mobiuz, it's distracting

Accepted Answer

DIAGNOSIS The Light Ring (RGB) on the rear of the monitor is in its default or a previously set lighting mode. It is controlled separately from the front power indicator. FIX Press the joystick to open the OSD. Navigate to the 'Lighting' menu (icon resembles a light bulb). Select 'Light Ring'. Set 'Mode' to 'Off'. Press the joystick to confirm. Exit the OSD. The ring will now be disabled. IF THAT DIDN'T WORK The setting may not have been saved. Ensure you exit the OSD completely by pressing the joystick back to the main level until the menu disappears. Alternatively, perform a factory reset via System > Reset, but this will erase all other picture settings. HEADS UP The Light Ring has separate modes: Static, Breathing, and Audio Sync. If you set it to 'Audio Sync', it will react to system sound from the monitor's speakers or line-in, which can cause it to appear active even when set to a static color.

Question 7

the ex2710q keeps saying 'no signal' when my ps5 is definitely on and plugged in

Accepted Answer

DIAGNOSIS The monitor is not detecting a valid video signal from the PS5. This is typically a handshake issue related to the HDMI version, resolution, or refresh rate negotiation. FIX Power off both the monitor and PS5. Connect them with the included HDMI 2.0 cable. Power the monitor on first. Turn on the PS5. It should detect the display. If the message persists, press the monitor's joystick to open the OSD. Navigate to System > Input Signal and manually select HDMI 1 or HDMI 2. IF THAT DIDN'T WORK The PS5 may be outputting a signal the monitor cannot sync to. Boot the PS5 in safe mode: hold the power button until you hear a second beep. Connect a controller via USB. Select option 3, 'Change Video Output'. Set it to 1080p. Reboot and see if you get a signal, then adjust resolution in PS5 settings. HEADS UP Ensure you are not using the monitor's USB-C port for the PS5. The EX2710Q's USB-C port is for DisplayPort Alt Mode from a PC or laptop only. It does not support HDMI sources.

Question 8

my mobiuz ex2710q screen is black but the power light is on, i can hear audio from the speakers though

Accepted Answer

DIAGNOSIS The monitor is receiving power and a signal, but the LCD panel backlight is not illuminating. This is most often caused by the monitor's HDR or Brightness Intelligence Plus (B.I.+) feature conflicting with a source signal. FIX First, disconnect all video cables. Power cycle the monitor. Reconnect only one cable. Press the joystick to open the OSD. Navigate to Picture > HDRi and set it to Off. Navigate to Picture > Brightness Intelligence and set it to Off. Your image should return. IF THAT DIDN'T WORK The monitor may be stuck in a low-power mode from a prior signal failure. Perform a factory reset. With the monitor on, press and hold the joystick for 10 seconds until the OSD menu appears and disappears. The monitor will reset. HEADS UP If the screen remains black after these steps, test with a different, known-good DisplayPort or HDMI cable. A faulty cable can cause a handshake failure that manifests as a black screen with audio.

BenQ MOBIUZ EX2710Q 27 inch QHD Gaming Monitor

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