Question 1

the airwrap turns on for a second, makes a click, and shuts off. it won't run at all now.

Accepted Answer

DIAGNOSIS That click is often the sound of a internal safety switch or relay tripping. Combined with the immediate shutoff, this points to a serious electrical fault, like a short circuit or a failed main board. FIX Unplug the device immediately. Check the very basics: try a different, known-working wall outlet. Ensure the filter is clean and completely dry (see the first fix). Check the cord and plug for any visible damage. If all that looks good, the problem is internal. IF THAT DIDN'T WORK There are no user-serviceable parts for this. Do not attempt to open the handle. This behavior requires professional diagnosis. Your only path is to contact Dyson Support. Be prepared—this is often a full unit replacement if it's out of warranty. HEADS UP Do not keep plugging it in and trying to start it after it clicks off. You could cause further damage or, in a worst-case scenario, create a fire risk.

Question 2

i just got my airwrap and the power cord feels weirdly stiff and won't stay coiled, it's always tangled.

Accepted Answer

DIAGNOSIS That's not a defect, it's a feature. Dyson uses a thick, rubberized cord on the Airwrap that's designed to be heat-resistant and durable. It's notoriously stiff and has a memory—it will hold any kink or bend you put in it. FIX To store it, don't fight it by trying to make tight coils. Gently loop it in large, loose circles. The best practice is to use the built-in wrap cleats on the storage case. Wrap the cord around those cleats in a figure-eight pattern, which minimizes sharp bends. Over time, it might soften slightly, but it will never be a flexible cord. IF THAT DIDN'T WORK If the cord is stiff to the point of being cracked, or if the plug feels loose in the socket, that's a different issue. Inspect for physical damage. A damaged cord is a safety hazard and needs replacement from Dyson. HEADS UP Never wrap the cord tightly around the machine handle when it's hot, as the heat can further set the bends and potentially damage the insulation over time.

Question 3

the long barrel attachment for curls gets too hot to touch near the base, is that normal?

Accepted Answer

DIAGNOSIS Yeah, this one's common. It's normal for the metal barrel near the cuff (where it attaches) to get quite warm during use—that's where the heater is. But it shouldn't be scalding hot or smell like burning. FIX First, make sure you're using the correct heat setting for your hair type. Higher settings generate more heat. Try using the medium heat setting and see if it's more manageable. Also, ensure you're using the machine's airflow to coil the hair, not manually wrapping it tightly against the hot barrel, which transfers more heat. IF THAT DIDN'T WORK If it's getting *excessively* hot on a low setting, or if you see discoloration on the barrel, there could be a fault with the temperature sensor. Stop using it and contact Dyson, as this could be a safety issue. HEADS UP Always use the provided heat-resistant pouch to store the attachment immediately after use. That metal stays hot for several minutes, and tossing it on a counter or in a drawer is a burn risk.

Question 4

my airwrap turns on but the attachments won't spin, they just sit there blowing air.

Accepted Answer

DIAGNOSIS The barrel or brush is not engaging with the motor drive. This is almost always because the attachment isn't clicked into place correctly, or there's debris blocking the connection. FIX Turn the machine off. Remove the attachment. Look at the silver pin inside the attachment's socket and the corresponding hole on the Airwrap's body. Make sure both are clean and free of hair or lint. Now, firmly push the attachment onto the body until you hear and feel a distinct *click*. Don't just slide it on; it needs a positive snap. Turn it back on—the attachment should now spin. IF THAT DIDN'T WORK Try a different attachment. If one attachment spins and another doesn't, the problem is with the non-spinning attachment's internal mechanism (likely a broken drive). If no attachments spin, the motor drive shaft in the main unit is faulty. That's a repair job. HEADS UP Never force an attachment on or try to use it if it's not spinning. You can damage the drive pin, and that's an expensive fix.

Question 5

hair keeps getting sucked up and tangled in the round brush attachment, it's a nightmare to clean.

Accepted Answer

DIAGNOSIS This is the most common complaint about the round brush. It's not broken—it's a design flaw where hair wraps around the base of the bristles, right where the cuff meets the brush head. FIX To remove wrapped hair, you need to detach the brush from the cuff. Firmly pull the nylon brush head straight off the plastic cuff. You'll now see the hair wound tightly around the cuff's base. Use a seam ripper, small scissors, or your fingers to carefully cut and pull all the hair out. Then snap the brush head back onto the cuff until it clicks. IF THAT DIDN'T WORK If hair is also jammed *inside* the attachment where the air flows, you might need to use a straightened paperclip through the vents to gently pull it out. Avoid using excessive force. HEADS UP Prevention is key. Try not to let the brush roll over the very ends of your hair, and clean it after *every* use. Letting hair build up makes it harder to remove and can eventually strain the motor.

Question 6

the cool shot button on my airwrap doesn't do anything, air stays hot. is it broken?

Accepted Answer

DIAGNOSIS The button itself is probably fine. This usually happens when the machine is still too hot from a long styling session—it won't give you cool air until the internal components drop below a certain temperature. FIX Turn the machine off completely. Unplug it. Let it sit for a good 10-15 minutes to cool down. Plug it back in, turn it on to a low heat setting for 30 seconds, then press and hold the cool shot button. You should feel the air switch to cool. If it works now, you just needed to let the thermal regulator reset. IF THAT DIDN'T WORK If the cool shot never engages, even from a cold start, there's likely a fault with the thermistor or the button's connection. This requires a professional repair. Dyson's diagnostic tool can pinpoint it. HEADS UP Don't hold the cool shot button for more than a minute straight. advises against prolonged use to prevent over-cooling the motor, which can also cause issues.

Question 7

why does my dyson airwrap make a loud rattling noise when i turn it on? it sounds broken.

Accepted Answer

DIAGNOSIS Yeah, that's a classic sign something is loose inside the barrel or, more likely, there's a foreign object caught in the filter or the fan intake. FIX Immediately turn it off and unplug it. Check the filter first (twist off the base cover). See if any hair, lint, or debris is stuck in there. Clear it out. Next, inspect the attachment you're using. Make sure the long styling barrel is clicked securely into place—a loose fit can cause a vibration rattle. Also, check that the coarse and smooth brushes are fully seated on their cuffs. IF THAT DIDN'T WORK If the noise is clearly coming from inside the main handle (a grinding or high-pitched whir), the motor bearings might be damaged. This isn't a fix you can do at home. Time to call Dyson. HEADS UP That rattling is the machine telling you to stop using it until you find the cause. Forcing it to run with something caught inside can kill the motor for good.

Question 8

my airwrap just flashes blue and then turns off, i can't get it to stay on for more than a second.

Accepted Answer

DIAGNOSIS That's the Airwrap's overheat protection kicking in way too early, usually because the filter is clogged solid. It thinks it's overheating even when it's cold. FIX First, unplug it and let it cool completely (overnight is safe). Then, locate the circular filter at the base of the handle, right above the cord. Twist the filter cover counter-clockwise to remove it. Gently pull out the foam filter and wash it with cold water—no soap, just rinse until the water runs clear. Squeeze it out (don't wring) and let it air-dry for at least 24 hours. Pop it back in, twist the cover on, and try again. IF THAT DIDN'T WORK If it still flashes and dies, there might be a fault with the thermal fuse inside the handle. This isn't user-serviceable. Your move is to contact Dyson support—this is a known issue they often handle under warranty or for a repair fee. HEADS UP Never use the machine without the filter installed. Running it with a wet filter can also cause damage, so that 24-hour dry time is non-negotiable.

Dyson Airwrap Complete Long Multi-Styler