Question 1

how do i properly take apart and store my kefeya g2 screen extender?

Accepted Answer

Disassembly sequence: 1. Pry off the round decorative cover. 2. Press down on the latch. 3. Disconnect the power cord, tilt the screen upwards, and remove it. To fully store the components, follow the installation steps in reverse order. This involves removing the screen, unplugging the vertical pole power cord, and unscrewing the four long screws that secure the vertical pole to the base. Before storage, ensure all power is disconnected and the device is dry to prevent electric shock risk.

Question 2

my kefeya g2 is making a weird humming noise from the speakers, is this a problem?

Accepted Answer

Yeah, audio feedback can happen. First, check your audio source and connection. If you're using it in split-screen mode via HDMI, you need to manually set the G2 as the output device in your computer's sound settings. On Windows, right-click the speaker icon and select 'G2' as the output device. On a Mac, go to System Settings > Output and choose 'G2'. The speakers are 8Ω/8W each. If the noise persists with different sources, it might be interference from a nearby power cable or device.

Question 3

kefeya portable tv screen won't rotate to portrait mode, how do i fix this?

Accepted Answer

It supports both landscape and portrait orientations and can rotate left and right. Ensure the physical rotation isn't obstructed. The screen itself has touch control functionality—try swiping down for the OSD menu to check for a display or orientation setting. If connected via HDMI for split-screen mode, rotation may be controlled by your computer's display settings (Windows or Mac), not the G2's own menu.

Question 4

kefeya g2 remote control isn't working, how do i pair it?

Accepted Answer

First, make sure it has two AAA batteries. To pair, press and hold the Confirm and Back buttons together for 3 seconds until the indicator light flashes. On the G2, go to the device settings, select 'Portable TV' from the Bluetooth list, and click to pair. The light turns off when it's successful. If it doesn't pair in 30 seconds, it will time out. Just press the key combination again for 3 seconds to retry.

Question 5

my kefeya g2 screen extender won't power on at all, what should i do?

Accepted Answer

Long press the power button for 8-9 seconds to turn it on. Check the DC power connection. The power adapter must be plugged into the DC interface. If it still doesn't work, press the reset button to force a restart.

KEFEYA Laptop Screen Extender

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