Question 1

the third rack on top doesn't seem to get anything clean, glasses come out spotted or still dirty

Accepted Answer

DIAGNOSIS The top spray arm isn't getting enough water pressure or is obstructed. This is a common complaint with this model's tall tub design. FIX Remove the top rack. Manually spin the upper spray arm. It should move freely. Check each nozzle for clogs. Use a toothpick to clear any debris. Ensure nothing tall on the bottom rack is blocking the arm's rotation. IF THAT DIDN'T WORK You may be overloading the lower racks. This blocks water from reaching the top arm. Leave more space between items on the bottom. Use the 'Top Rack Only' cycle for just glasses. HEADS UP Avoid placing large bowls or pans on the left side of the bottom rack. They can directly block the water jet that feeds the upper spray arm.

Question 2

i get an 'e1' or 'e3' error code on the display after it runs for a few minutes

Accepted Answer

DIAGNOSIS E1 is a water supply error. E3 is a drain error. The dishwasher isn't getting enough water or can't drain it in time. FIX For E1: Ensure the water supply valve under the sink is fully open. Check the inlet hose for kinks. For E3: Clean the filter assembly thoroughly. Check the drain hose for clogs or a missing high loop. IF THAT DIDN'T WORK For E1, the water inlet valve screen may be clogged with sediment. The valve is behind the lower kick plate. For E3, the drain pump may be obstructed or failing. HEADS UP These errors will stop the cycle. You must clear the error by holding the 'Power' or 'Cancel/Drain' button for 3 seconds before restarting.

Question 3

the control panel is completely dead, no lights, no response, but i can hear a faint hum from inside

Accepted Answer

DIAGNOSIS You have power to the unit but the main control board is not booting. The hum is the inlet valve getting a trickle of voltage. FIX Check your household circuit breaker for the kitchen. Reset it. Then, at the dishwasher, check the electrical connection in the junction box (under the front kick plate). Ensure the wire nuts are tight and no wires are loose. IF THAT DIDN'T WORK A failed UI (User Interface) board is likely. This is the touchpad assembly. It can fail from a minor power surge. It requires replacement. HEADS UP Before calling for service, unplug the unit or turn off its dedicated breaker for 30 minutes. This can sometimes reset a tripped internal thermal fuse on the board.

Question 4

the wifi keeps disconnecting on my smart dishwasher, i have to keep re-adding it in the app

Accepted Answer

DIAGNOSIS Weak or unstable 2.4GHz Wi-Fi signal at the dishwasher's location. The module has a basic antenna. FIX In the SmartThings app, delete the dishwasher. Perform a factory reset on the dishwasher: hold 'Heated Dry' and 'Delay Start' for 10 seconds until it beeps. Reconnect it, placing your phone right next to the dishwasher during setup. IF THAT DIDN'T WORK Your router may be using a Wi-Fi channel that conflicts. Log into your router and set the 2.4GHz band to use channel 1, 6, or 11. Avoid auto-channel selection. HEADS UP The dishwasher does not support 5GHz networks. Ensure you're connecting it to your 2.4GHz band. Mixed networks often cause setup failures.

Question 5

dishes are still wet and soapy at the end of the cycle, like it didn't rinse or drain properly

Accepted Answer

DIAGNOSIS Incomplete draining. Water is left in the sump, so the final rinse never happens with clean water. FIX First, check and clean the filter assembly. A clogged filter is the top cause. Second, check your drain hose under the sink. Ensure it has a high loop and isn't kinked or pushed too far into the standpipe. IF THAT DIDN'T WORK The drain pump itself may be failing. Listen for a humming sound when the drain portion of the cycle should run. No sound often means a bad pump or a clog in the pump housing. HEADS UP Using powder or tablet detergent in a soft water area can cause over-sudsing that blocks proper draining. Switch to a low-suds formula.

Question 6

it's making a loud grinding or buzzing noise during the wash cycle, sounds like it's coming from the bottom

Accepted Answer

DIAGNOSIS Debris in the wash pump or filter area. A piece of glass, bone, or hard plastic is hitting the impeller. FIX Turn off power. Remove the lower rack. Unlock and lift out the entire filter assembly (the cylindrical piece in the sump). Check the coarse and fine filters for debris. Reach into the pump sump cavity with a flashlight and feel for foreign objects. Remove anything you find. IF THAT DIDN'T WORK The noise could be from the drain pump if it's running continuously. Check your sink drain/air gap for a clog. A blocked drain line causes the pump to grind against water it can't move. HEADS UP Never run the dishwasher with the filter removed or improperly seated. It will immediately damage the pump.

Question 7

the auto release door on my dw80b7070ap doesn't pop open at the end of the cycle, it just stays closed

Accepted Answer

DIAGNOSIS The AutoRelease mechanism isn't activating. The most common cause is a disabled setting. FIX Press and hold the 'Delay Start' and 'High Temp Wash' buttons for 3 seconds. You should hear a beep and see 'On' or 'Off' on the display. Toggle it to 'On'. Run a normal cycle to test. IF THAT DIDN'T WORK Check the door hinge area for obstruction. A dish rack, tall utensil, or even the countertop can physically block the door from releasing open the last inch. HEADS UP The door only auto-releases on Normal, Heavy, and Auto cycles when Heated Dry is selected. It won't open on Eco or Rinse cycles.

Question 8

my bespoke dishwasher just shows a big 'C' on the display and won't start any cycle, what is that?

Accepted Answer

DIAGNOSIS That's the 'Child Lock' indicator. It's enabled. The control panel is locked out. FIX Hold the 'Heated Dry' and 'High Temp Wash' buttons simultaneously for 3 seconds. The 'C' should disappear. The lock toggles on/off with that button combo. IF THAT DIDN'T WORK A power interruption can sometimes glitch the control. Unplug the dishwasher from its wall outlet for 5 full minutes. Plug it back in. The 'C' should clear. HEADS UP If the 'C' returns by itself, the touchpad might be shorting. Check for moisture or liquid spills on the control panel.

Samsung Bespoke AutoRelease DW80B7070AP Dishwasher

Other Dishwashers