Question 1

my playstation 5 works on hdmi 1 but not hdmi 2 on this monitor, it just says no signal

Accepted Answer

DIAGNOSIS HDMI 2 port on this model might have a different specification or handshake issue with the PS5's high-bandwidth signal. It's a known quirk; the ports are not always identical in performance. FIX Use HDMI 1 for your PS5 and reserve HDMI 2 for a secondary device. Power everything off. Connect the PS5 to the monitor's HDMI 1 port using a certified Ultra High Speed HDMI cable (the one that came with the PS5 is ideal). Turn on the PS5 first, then turn on the monitor. If the PS5 is set to output 4K or 120Hz, it will automatically adjust to the monitor's 1080p 100Hz limit. IF THAT DIDN'T WORK Manually reset the PS5's video output. Boot the PS5 in safe mode (turn off, then hold the power button until you hear a second beep). Connect it to HDMI 1, then in safe mode select 'Change Video Output' and set it to 1080p. HEADS UP The PS5 will not output 120Hz on this monitor, as it requires HDMI 2.1 for 1080p/120Hz in some titles. You'll be capped at 60Hz from the console, but AMD FreeSync will still work within that range if enabled in the monitor's OSD.

Question 2

can't get the vesa mount to work, the screws that came with my mount don't fit the holes on the back

Accepted Answer

DIAGNOSIS You need to remove the monitor's stock stand first, which reveals the 100x100mm VESA pattern. The screws that came with your third-party mount are likely too long and will damage the internal panel. FIX Use the correct, shorter screws. Lay the monitor face down on a soft surface. Press the quick-release button at the base of the stand and pull the stand away from the monitor. You'll see four screw holes in a square pattern. You need M4 screws, typically 6-8mm in length. Do not use screws longer than 10mm. Attach the VESA plate from your mount using these M4 screws, then mount the plate to your arm. IF THAT DIDN'T WORK Your mount might have included spacers. If the screws are bottoming out, add the spacers/washers between the VESA plate and the monitor backplate to take up slack. HEADS UP Do not force screws. If they don't thread in easily, they are the wrong size or type. Cross-threading will ruin the mounting points. The monitor is lightweight, but ensure your arm supports the weight (typically under 10 lbs).

Question 3

i hear a faint buzzing or high pitched noise from the back of the monitor, is that normal?

Accepted Answer

DIAGNOSIS A faint coil whine or buzzing from the power supply/inverter area is common with budget monitors, especially when displaying very bright scenes (like a white webpage) or when the refresh rate is set high (e.g., 100Hz). FIX Reduce the electrical load on the internal components. Lower the monitor's brightness setting from the OSD. This is the most effective step. Try setting the refresh rate to 60Hz instead of 100Hz via your graphics control panel to see if the noise diminishes. Ensure the monitor's power cable is plugged directly into a wall outlet, not a power strip with many other devices, to ensure stable voltage. IF THAT DIDN'T WORK The noise could be exacerbated by a specific color/brightness pattern. Open a full-screen dark gray image (RGB 128,128,128). If the noise changes or stops, it confirms it's load-related coil whine, not a defect requiring immediate replacement. HEADS UP This noise is generally not a sign of impending failure, just a characteristic of the components used. If the buzz is loud enough to hear over room noise from a normal sitting distance, contact Sceptre support as it may indicate a faulty power board.

Question 4

the colors look really washed out and bland compared to my old monitor, especially the blacks

Accepted Answer

DIAGNOSIS The monitor is likely running in a default 'Standard' or 'Vivid' picture mode with poor contrast and gamma settings. The factory calibration is often suboptimal. FIX Manually calibrate the picture settings via the OSD buttons. Press the 'Menu' button on the monitor. Navigate to 'Color' settings. Set 'Picture Mode' to 'User'. Adjust 'Brightness' to 50, 'Contrast' to 55 as a baseline. Set 'Color Temperature' to 'User' and adjust Red, Green, Blue to your preference (a common start is R:50, G:48, B:52 for less washed-out tones). Set 'Gamma' to 'Mode 2' for richer shadows. IF THAT DIDN'T WORK Your graphics driver color settings are overriding the monitor. In NVIDIA Control Panel or AMD Software, under 'Display' > 'Adjust desktop color settings', ensure all controls are set to 'Application-controlled' or default. HEADS UP The 100% sRGB claim is a color gamut measurement, not a guarantee of factory calibration. You will almost always need to tweak settings out of the box. Avoid the 'Game' picture mode for color accuracy—it often oversaturates.

Question 5

the monitor keeps going to sleep every few minutes even though my computer is on and active

Accepted Answer

DIAGNOSIS The monitor is losing the video signal, triggering its auto-sleep mode. This is almost always a cable or connection issue, not a Windows power setting. FIX Replace your video cable first. Swap out your current HDMI or DisplayPort cable for a certified high-speed one. The included cables can sometimes be faulty. Test a different input port on the monitor (HDMI 1 vs. HDMI 2). Check the connection at your graphics card. If it's loose, reseat it firmly. IF THAT DIDN'T WORK Update your graphics driver. An outdated driver can cause intermittent signal dropouts. Download the latest directly from NVIDIA or AMD's website, perform a clean install. HEADS UP Don't waste time in Windows Power & Sleep settings—those control when the *PC* sleeps, not the monitor's independent detection of signal loss. The monitor's own 'Auto Sleep' function in the OSD cannot be disabled; it's a hardware feature.

Question 6

how do i get 100hz to work on this? it's stuck at 60hz in windows even with the displayport cable

Accepted Answer

DIAGNOSIS Windows is defaulting to a generic display driver or a basic resolution profile. You need to manually create a custom resolution with the correct timing or select the native 100Hz option in your graphics control panel. FIX Force the setting in your GPU software, not Windows Display Settings. For NVIDIA: Right-click desktop > NVIDIA Control Panel > 'Change resolution' on the left. Under 'Refresh rate', select '100Hz'. If it's not listed, click 'Customize', then 'Create Custom Resolution', set refresh to 100Hz, and test. For AMD: Right-click desktop > AMD Software: Adrenalin Edition > Gaming > Display. Toggle 'Custom Resolution' on, set Refresh Rate to 100Hz, and create. Ensure you are using the DisplayPort cable that came with the monitor or a certified high-speed DisplayPort 1.2 cable. HDMI may cap at 60Hz at 1080p on some configurations. IF THAT DIDN'T WORK Your GPU might be old and not support 100Hz over your chosen connection. Check your GPU's spec sheet for its maximum supported refresh rate over DisplayPort/HDMI. HEADS UP AMD FreeSync only activates within a specific refresh range (e.g., 48-100Hz). If your game's FPS dips below that, the screen may stutter. Enable FreeSync in both the monitor's OSD ('Game' menu) and your AMD graphics software.

Question 7

the speakers on my sceptre 27 inch monitor sound tinny and awful, is there a setting i'm missing?

Accepted Answer

DIAGNOSIS The built-in 2W speakers are fundamentally low-power and lack bass. There's no hidden setting to dramatically improve them; they're designed for basic system sounds, not media or gaming audio. FIX Bypass them entirely. Connect external speakers or headphones directly to your PC, console, or a dedicated audio interface. This is the only way to get good sound. If you must use the monitor's audio pass-through: connect your audio source (like a PC's headphone jack) to the monitor's 3.5mm AUDIO IN port using an auxiliary cable. Then, in your PC's sound settings, set the output to that device. IF THAT DIDN'T WORK If external audio connected to your PC still sounds bad, the issue is your source file or PC sound drivers, not the monitor. HEADS UP The monitor's volume is controlled by its OSD buttons, not your Windows volume slider. If using the monitor's speakers, press the 'Menu' button, navigate to 'Audio', and adjust volume there.

Question 8

my sceptre monitor just shows a black screen but the power light is on blue, i can hear sound from the speakers though

Accepted Answer

DIAGNOSIS The monitor is receiving power and the backlight may be on, but the LCD panel isn't getting a valid video signal. The most common cause is a loose or faulty HDMI/DisplayPort cable connection. FIX Power cycle the entire setup. Turn off the monitor and your PC/gaming console. Unplug the video cable from both ends. Firmly reconnect the HDMI or DisplayPort cable at both the monitor and your source device. Ensure it's fully seated. Turn on your source device first, wait for it to fully boot, then turn on the monitor. If you're using HDMI, try a different input port (HDMI 1 vs. HDMI 2) on the monitor. IF THAT DIDN'T WORK The issue could be the source device's output resolution or refresh rate. Boot your PC in safe mode or connect to another monitor/TV and lower the resolution to 1920x1080 @ 60Hz, then reconnect to the Sceptre. HEADS UP The built-in speakers will play audio even if the screen is black because they receive a separate audio signal via the HDMI/DisplayPort cable—this confirms the cable is connected but the video handshake failed.

Sceptre 27-inch Prime Gaming Monitor 100Hz 1ms DisplayPort HDMI x2 100% sRGB AMD FreeSync Build-in Speakers, Eye Care Framele

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