Diagnosis
The grill's Bluetooth module is in pairing mode, but the phone cannot discover it due to distance, interference, or a software state issue.
How to Fix It
Follow this sequence precisely. On the grill controller, press the Menu button. Navigate to Settings > Bluetooth. Ensure it is set to ON. On your phone, go to Bluetooth settings and forget any previous "Camp Chef" device. Force close the Camp Chef Connect app. Reopen the app and start the "Add Grill" process. Hold your phone within 3 feet of the grill controller.
If That Didn't Work
Perform a controller reset. Power the grill off. Unplug it from the wall. Wait 60 seconds. Plug it back in and power on. The Bluetooth module will reinitialize. Repeat the pairing steps.
Heads Up
The grill's Bluetooth has a very short range, typically less than 30 feet in ideal conditions. Walls or other electronics can reduce this significantly. Use the app primarily for monitoring, not long-range control.