the clock on my ge profile microwave resets to 0:00 every time i turn the kitchen lights off. why?

— asked by Casey

DIAGNOSIS You have a faulty or loose connection on the main control board's memory circuit. A brief power dip is causing a reset.

FIX Check the house wiring first. The microwave should be on its own dedicated circuit. Having it share a circuit with lighting can cause brownouts when switches arc. An electrician may need to check the circuit.

IF THAT DIDN'T WORK The main control board has a failing capacitor that maintains memory. The board, part WB27X11334, needs replacement. This is a common failure mode.

HEADS UP Constant resetting can corrupt the board's programming. If other functions start acting erratic, the board is definitely bad.

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