the magic remote for my 55ur9000 is super laggy and unresponsive, especially the pointer, new batteries didn't help

— asked by Alex

Quick answer: The remote's motion sensor/gyro is having communication issues with the TV, or there's interference from other devices (like LED lights or soundbars).

Diagnosis

The remote's motion sensor/gyro is having communication issues with the TV, or there's interference from other devices (like LED lights or soundbars).

How to Fix It

First, re-pair the remote to the TV. Point the remote at the TV and hold down the Back button (the arrow pointing left) and the Home button (the house) together for at least 5 seconds. You'll see a pairing message on the screen. Next, check for interference. Turn off any bright LED lights, especially strip lights behind the TV, and see if the responsiveness improves. Also, go to your TV's Settings > General > System > Location and turn OFF "Set Automatically" and any permission for apps to use location. This can free up Bluetooth bandwidth.

If That Didn't Work

Reset the remote's internal sensor. On a flat, stable surface, slowly rotate the remote clockwise three full rotations, then counter-clockwise three rotations. Then, press and hold the (Settings) and (Mute) buttons on the remote together for 3 seconds. This recalibrates the gyro.

Heads Up

The magic remote works on a combination of Bluetooth and infrared. Make sure the front of the remote (the IR blaster) has a clear line of sight to the bottom-right corner of the TV screen. Obstructions, even a coffee table book, can block the signal for button presses, though not the pointer.

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