A failed update is usually due to a weak connection between your main Deco and the satellite unit that's failing. Let's get that signal stronger.
First, reboot your main Deco. Unplug it, wait 30 seconds, and plug it back in. Wait for its light to go solid green.
Next, physically move the satellite Deco that's having trouble closer to the main unit. Bring it into the same room if you can. This ensures a strong signal for the update process.
Now try the update again:
- Open the Deco app.
- Tap the menu.
- Tap Update.
- Tap Update Deco and follow the prompts.
IF THAT DIDN'T WORK: If it still fails, the issue might be with your internet connection during the download. Check that your main Deco has a stable connection to your modem. You can also try restarting your modem before attempting the update again.
HEADS UP: Keep your units updated. Firmware updates provide better performance, new features, and important security patches. It's a good habit to install them when the app notifies you.