it's leaving a white, powdery film on all my glasses and the inside of the tub. detergent is fresh.

— asked by Jordan

Quick answer: This is hard water scale or detergent residue. The water softener setting is likely incorrect, or you are using too much detergent or the wrong type.

Diagnosis

This is hard water scale or detergent residue. The water softener setting is likely incorrect, or you are using too much detergent or the wrong type.

How to Fix It

First, run a cycle with a dishwasher cleaner like Affresh to remove existing film. Then, set the integrated water softener. Press 'Options' until the indicator for water hardness blinks. Use the '+' button to set the level (0-5) matching your home's water hardness. Always use rinse aid. Reduce detergent dose if you have soft water.

If That Didn't Work

Ensure you are using fresh, name-brand detergent pods or powder. Gel detergent can leave residue. Do not use detergent pods in the pre-wash compartment. Place them only in the main detergent cup.

Heads Up

The 'Eco' cycle uses less water and lower temperatures. This can increase the risk of detergent not fully dissolving, leading to powder film. Switch to 'Auto' or 'Heavy' for clearer results.

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