my dell s2421hs monitor says 'no dp signal from your device' and then goes black, but the pc is definitely on.

— asked by Taylor

Quick answer: The monitor is not receiving a stable video signal from the PC via the DisplayPort cable. This is most often a cable or handshake issue.

Diagnosis

The monitor is not receiving a stable video signal from the PC via the DisplayPort cable. This is most often a cable or handshake issue.

How to Fix It

Perform this sequence. One: Power cycle the monitor. Unplug it for 60 seconds. Two: Reseat both ends of the DisplayPort cable at the monitor and PC. Three: On the monitor, open the OSD Menu. Navigate to Display > DP 1.4. Toggle it OFF. Wait 10 seconds, then toggle it back ON. This resets the handshake.

If That Didn't Work

The cable is the prime suspect. Test with a certified VESA DisplayPort 1.4 cable. Also, try the HDMI port on the monitor with an HDMI cable as a diagnostic step.

Heads Up

If you have a discrete GPU, ensure the monitor cable is plugged into the GPU ports, not the motherboard's video ports. The motherboard ports are often disabled when a GPU is present.

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