my vizio v-series remote just stopped working, won't turn tv on or change volume, but phone app works

— asked by Alex

Quick answer: The remote's pairing with the TV has been lost, or the remote batteries are critically low (even if they seem fine).

Diagnosis

The remote's pairing with the TV has been lost, or the remote batteries are critically low (even if they seem fine).

How to Fix It

Re-pair the remote. This fixes 95% of cases.
1. Point the remote at the TV and press and hold the 'INPUT' and 'VOLUME DOWN' buttons together for 5 seconds. The remote LED should blink.
2. Wait 30 seconds. The TV should respond. Test the power button.
3. If no response, replace the batteries with fresh ones (AAA) and repeat step 1.

If That Didn't Work

Perform a power cycle on the TV (unplug, hold physical power button for 30 sec, replug). Then try the pairing steps again with fresh batteries.

Heads Up

Avoid using rechargeable batteries in this remote; their voltage profile is different and can cause premature 'low battery' behavior even when charged.

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