nest wifi point gets really hot to the touch, is that normal or is mine defective?

— asked by Alex

Quick answer: It's normal for the Point to feel warm, especially the bottom half, but it shouldn't be uncomfortably hot. Excessive heat is usually from poor ventilation or a faulty unit.

Diagnosis

It's normal for the Point to feel warm, especially the bottom half, but it shouldn't be uncomfortably hot. Excessive heat is usually from poor ventilation or a faulty unit.

How to Fix It

Ensure it's not in direct sunlight, on a heat source like a radiator, or crammed into an enclosed cabinet. Place it on a hard, flat surface with at least a few inches of clearance on all sides, especially the bottom.

If That Didn't Work

If it's still excessively hot in a well-ventilated spot, it's likely a hardware fault. Unplug it for a few hours to cool completely, then plug it back in. If the severe heat returns quickly, contact support.

Heads Up

The Point combines a router/extender and a smart speaker, so it has more components generating heat than a simple puck. Warm is expected; searing hot is not.

📖 Google Nest Troubleshooting Guide - Thermostat, Speaker & Camera Fixes
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