Question 1

how do i clean the screen on the echo show 10 without damaging it or the camera?

Accepted Answer

DIAGNOSIS The 10.1" HD screen requires specific cleaning to avoid scratches, streaks, and damage to the oleophobic coating. FIX Power off the device. Unplug it. Use a dry, soft, lint-free microfiber cloth. Gently wipe the screen in a circular motion. For stubborn smudges, lightly dampen a corner of the cloth with distilled water only. Wipe the screen, then immediately dry it with the dry portion of the cloth. IF THAT DIDN'T WORK For grease or adhesive residue, use a screen cleaning solution designed for monitors or glasses. Apply the solution to the microfiber cloth, not directly to the screen. Avoid the edges and the front-facing camera lens. HEADS UP Never use abrasive cloths, paper towels, or tissues. Never use window cleaners, household cleaners, compressed air, or sprays containing ammonia, alcohol, or other harsh chemicals. These will permanently damage the screen coating.

Question 2

the sound on my echo show 10 suddenly got really tinny and quiet, like it's only playing from one side.

Accepted Answer

DIAGNOSIS One of the two 1.6" front-firing speakers has likely failed or become disconnected, or a software setting has changed. FIX Check the audio balance. Swipe down from the top > Settings > Sound. Adjust the Bass, Midrange, and Treble sliders. Test by playing music. If sound returns, reset the sliders to the middle position. Perform a device reboot by holding the Action button for 25 seconds. IF THAT DIDN'T WORK This indicates a probable hardware failure with a speaker driver or internal connection. Contact Amazon Support for diagnostics. The audio system is not user-serviceable. HEADS UP Before contacting support, test with multiple audio sources (e.g., Amazon Music, a news briefing, a video call) to confirm the issue is consistent. Rule out a problem with a single streaming service.

Question 3

trying to set up my new echo show 10 but it won't connect to my wifi, just keeps spinning on the language screen.

Accepted Answer

DIAGNOSIS The setup process is failing at the Wi-Fi connection stage. This is often due to network incompatibility. FIX Use the 2.4 GHz band. The Echo Show 10 3rd Gen requires a 2.4 GHz Wi-Fi network for initial setup, even if your router broadcasts both 2.4 GHz and 5 GHz. Temporarily disable the 5 GHz band on your router, or ensure your phone is connected to the 2.4 GHz band before starting setup in the Alexa app. IF THAT DIDN'T WORK Restart the setup process completely. In the Alexa app, go to Devices > '+' > Add Device > Amazon Echo > Echo Show. When prompted, hold the Action button on your Echo Show 10 until the orange light ring appears to put it back in setup mode. HEADS UP Ensure your Wi-Fi password contains only standard alphanumeric characters. Special characters like &, %, or # can sometimes cause connection failures during setup. Use a simpler password temporarily for testing.

Question 4

the base on my echo show 10 is making a loud grinding noise when it turns, how do i fix it?

Accepted Answer

DIAGNOSIS Debris is caught in the rotation mechanism, or the internal gears are obstructed. The motor is straining. FIX Power off the device. Unplug it. Manually rotate the base through its full 360-degree range by hand. Listen and feel for obstructions. Inspect the thin gap between the rotating top plate and the stationary base for dust, hair, or small objects. Use a can of compressed air to blow out the gap. IF THAT DIDN'T WORK The issue may be internal wear. Contact Amazon Support. The rotating base is a core component. If under warranty, they may replace the unit. Do not attempt to open or lubricate the base yourself. HEADS UP Place the device on a hard, level surface. Carpet or uneven furniture can bind the rotation mechanism. Ensure nothing like a charging cable is wrapped around or under the base, restricting movement.

Question 5

my echo show 10 keeps saying 'sorry, something went wrong' when i try to play spotify or make a call.

Accepted Answer

DIAGNOSIS This is a connectivity or account linking error. The device cannot reach the required service. FIX Follow this checklist. Reboot your Wi-Fi router. Reboot the Echo Show 10 (say "Alexa, restart"). Unlink and relink the problem service in the Alexa app: More > Settings > Music & Podcasts (or Video Calls & Messaging) > select the service > Unlink Skill, then re-link and log in. IF THAT DIDN'T WORK The device software may be outdated. Check for updates. Swipe down from top > Settings > Device Options > Check for Updates. Install any available update. This can take 15 minutes. HEADS UP The error 'sorry, something went wrong' (error code 10:5:3004:6004 for calls) often points to an Amazon server-side issue. Wait 30 minutes and try again. Check the Amazon Alexa Status page online for service outages.

Question 6

how do i stop my echo show 10 from following me around the room, it's creepy.

Accepted Answer

DIAGNOSIS The Motion feature, which uses the 13MP camera to track movement, is enabled. This is the core function of the Show 10. FIX Disable Motion. Swipe down from the top of the screen. Tap the Settings gear. Select Camera & Privacy. Tap the toggle switch next to 'Motion' to turn it OFF. The device will no longer rotate. IF THAT DIDN'T WORK If the toggle is unresponsive, disable it via the Alexa app. Go to Devices > Echo & Alexa > select your device > Camera & Privacy > Motion, and turn it off there. HEADS UP Disabling Motion fixes the rotation, but the camera is still technically active for video calls. To fully disable the camera lens, use the physical camera shutter slider on the top of the device. You will hear a click.

Question 7

echo show 10 screen went black but i can still hear alexa talking, is it broken?

Accepted Answer

DIAGNOSIS The display has timed out or entered sleep mode, but the device itself is still powered on and functional. FIX Wake the display. Tap the screen firmly or wave your hand in front of the camera. If that fails, press the Volume Up or Volume Down button on the top. The screen should illuminate. Adjust the screen timeout in Settings > Display > Screen Timeout. IF THAT DIDN'T WORK Check the ambient light sensor. Ensure the device is not in direct sunlight or extreme darkness, which can confuse the auto-brightness. Cover the front-facing camera completely with your hand for 5 seconds, then uncover it to trigger a sensor reset. HEADS UP A completely black screen with no backlight at all, even when powered, indicates a potential hardware failure. Before assuming the worst, try a hard reset by holding the Action button for 25 seconds.

Question 8

my echo show 10 just spins in a circle constantly and won't respond to voice commands, what's wrong?

Accepted Answer

DIAGNOSIS The device is stuck in its camera tracking or 'Motion' mode. The microphones are likely muted, indicated by the red light ring. FIX First, check the microphone status. Say "Alexa" or look for a red light on the top of the device. If the light is red, press the microphone on/off button on the top to turn the microphones back on. The device will say "Microphones on" and the spinning should stop. IF THAT DIDN'T WORK Perform a hard reset. Press and hold the Action button (the button with a dot and a circle) for 25 seconds. The screen will turn off and the device will reboot. This clears temporary software glitches. HEADS UP Constant spinning with a red light means Alexa cannot hear you. The motion feature is independent of voice control. Ensure the microphones are not disabled in the Alexa app under Device Settings > Microphone.

Amazon Echo Show 10 3rd Gen

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