Question 1

the ice crush program just makes a loud noise and doesn't actually crush the ice, it just spins it.

Accepted Answer

DIAGNOSIS The program is likely detecting an overload and backing off the power to protect the motor. This happens if you use too much ice, if the ice cubes are huge, or if the blade assembly is dull. FIX Use less ice. Don't fill the jar more than halfway with ice cubes before crushing. Also, use standard tray ice, not giant freezer ice chunks or bagged ice that's fused together. Break it up first. Add a splash of liquid (water or whatever you're making) to help get the vortex started. IF THAT DIDN'T WORK Your blade assembly is probably dull. After a lot of use, especially with ice, the blades wear down. A dull blade can't grab and fracture the ice, so it just pushes it around. Replace the blade & sealing ring assembly. HEADS UP Never use the tamper to push ice down toward the blades while the machine is running on the ice crush setting. You can damage the blades or the drive socket. The tamper is really for thicker mixtures on lower speeds.

Question 2

the automatic soup program stops after like 30 seconds and doesn't heat up properly.

Accepted Answer

DIAGNOSIS The soup program has a built-in safety step: it won't start heating until the contents are initially blended smooth enough. If it detects a jam or too-viscous mixture, it will pause or stop. FIX Start with hotter liquid. doesn't say it, but using warm or hot broth/water instead of cold drastically improves performance. Also, cut your vegetables smaller than you think. For the Super Q, aim for 1-inch chunks max. Make sure you don't exceed the 'max' line for soup—overfilling prevents proper circulation and heating. IF THAT DIDN'T WORK The thermal sensor in the base might be faulty, telling the computer the soup is already hot when it's not. There's no user fix for this. If you're using hot liquid, small chunks, and the right quantity but it still fails, it's likely a sensor issue requiring service. HEADS UP Don't walk away during the first few minutes of the soup cycle. If it pauses, it's often waiting for you to intervene—like scraping down the sides with the tamper (through the lid opening) to help mix the chunks. It won't always resume automatically.

Question 3

it leaks from the bottom of the jar every time i make a smoothie, right onto the base.

Accepted Answer

DIAGNOSIS This is almost always one of two things: a worn-out or misaligned rubber sealing ring on the blade assembly, or the blade assembly itself isn't screwed on tightly enough. FIX First, ensure the blade assembly is properly tightened. Take the jar off the base, hold it upside down, and use the provided wrench to give it a firm, final quarter-turn clockwise. Don't go crazy, but it needs to be snug. If it's already tight, then you need to replace the sealing ring or the entire blade assembly. IF THAT DIDN'T WORK Check for a hairline crack in the plastic of the jar itself, especially around the threaded center where the blade screws in. Fill the jar with water and hold it over the sink, looking closely for a drip. A cracked jar can't be repaired and needs replacement. HEADS UP Running the blender with a leak is bad news. Liquid getting into the motor base can cause the 'err' fault or a permanent short circuit. Stop using it until the leak is fixed.

Question 4

the touchscreen controls are going crazy, selecting programs by themselves or not responding.

Accepted Answer

DIAGNOSIS Liquid has gotten behind the capacitive touch panel. Even a small amount of moisture or a film of sticky residue can cause phantom touches. FIX Unplug the blender. Dampen a soft cloth with *only* water or a very mild, non-abrasive cleaner. Wring it out so it's barely damp. Gently but thoroughly wipe the entire glass control panel to remove any grease or residue. Then, use a completely dry, lint-free cloth to buff it completely dry. Let it sit unplugged for a few hours to ensure any internal moisture evaporates. IF THAT DIDN'T WORK If the problem persists after a perfect clean and dry, the control panel itself might be failing. There's no user fix for this. The entire interface is a sealed unit. You'll need to contact Breville for service. HEADS UP Never spray cleaner directly onto the control panel. Never use abrasive pads or scrubs. The glass can scratch, and liquid will absolutely seep in around the edges if you flood it. Always apply cleaner to the cloth, not the machine.

Question 5

how do i clean the gunk out from under the rubber seal on the blade? it's disgusting.

Accepted Answer

DIAGNOSIS That's the classic blender leak point. Food and liquid get forced under the sealing ring over time. If you don't clean it, it can mold and cause leaks. FIX You need to remove the blade assembly from the jar. Use the provided wrench. Once it's off, you'll see the black rubber sealing ring. Carefully pry it out of its groove using a blunt tool like a butter knife or a fingernail. Wash the ring, the blade unit, and the groove in the jar with hot, soapy water. Let everything dry completely before reassembling. IF THAT DIDN'T WORK If the rubber seal is cracked, stiff, or warped, cleaning won't restore it. You need a new one. Breville sells the 'Blade & Sealing Ring Assembly' as one part. It's easier and more hygienic to just replace the whole unit once a year or so if you use the blender heavily. HEADS UP When you reassemble, make sure the rubber seal is seated perfectly in its groove before you screw the blade unit back on. A misaligned seal is the number one cause of new leaks after cleaning.

Question 6

my super q won't turn on at all, no lights, nothing. checked the outlet and it's fine.

Accepted Answer

DIAGNOSIS Total power failure points to either the internal fuse blowing or a problem with the main circuit board. These units have a thermal fuse on the motor that can pop. FIX Unplug the blender. Check the obvious first: is the cord fully plugged into the *back of the blender base*? It's a removable cord, and it can work loose. Push it in firmly. If that's secure, the next step is to check the household fuse or circuit breaker for the kitchen outlet—try a different, known-working outlet with nothing else on it. IF THAT DIDN'T WORK If it's dead on multiple outlets, the internal thermal fuse has likely blown. This is a safety device. On this model, accessing it requires disassembling the base, which isn't a user-serviceable part. You'll need to contact Breville support for warranty or repair. HEADS UP Don't attempt to open the base yourself unless you're very experienced. There are high-voltage capacitors inside that can hold a dangerous charge even when unplugged. You'll also instantly void any remaining warranty.

Question 7

the blender makes a horrible grinding or whining noise on high speeds, it didn't used to do this.

Accepted Answer

DIAGNOSIS Yeah, this one's common. That's typically bearing noise from the drive coupling—the part that connects the motor to the blade assembly. It wears out or gets debris in it. FIX The fix is almost always replacing the blade assembly (Breville calls it the 'Blade & Sealing Ring Assembly'). It's a single part. You have to remove the jar from the base, then use the provided wrench to unscrew the blade unit from the bottom of the jar. Screw the new one in hand-tight, then give it a final quarter-turn with the wrench. Don't overtighten. IF THAT DIDN'T WORK If a new blade assembly doesn't fix the noise, the issue might be with the drive socket on the motor base itself. Inspect the black plastic coupling on the base where the jar sits. If those teeth are chipped, worn, or cracked, the base needs service. HEADS UP That blade assembly isn't designed to be taken apart and re-greased by you. Trying to lubricate it yourself can contaminate your food and rarely fixes the underlying wear. Just replace the whole sealed unit.

Question 8

my breville super q blender just shows 'err' on the screen and won't run, what does that mean?

Accepted Answer

DIAGNOSIS The blender's computer has detected a fault, usually related to the motor, a sensor, or an overload condition. It's locking you out to prevent damage. FIX First, unplug the unit from the wall for a full 60 seconds to reset the system. Plug it back in. If 'err' is still there, it's likely a thermal lockout. Let the unit sit, unplugged, in a cool spot for a few hours to let the internal components fully cool down. After that, try a simple low-speed pulse with just a cup of water in the jar to see if it clears. IF THAT DIDN'T WORK If the error persists after a full cool-down and reset, the issue is often with the jar not being correctly seated on the base. Take the jar off, clean the metal contact ring on the base and the matching contacts on the jar with a dry cloth. Make sure the jar is twisted all the way until it clicks firmly into place. HEADS UP Don't ignore this error and try to force it to run. The 'err' code is there for a reason, often to protect the motor from overheating due to a jam or a faulty temperature sensor. Running it in an error state can void your warranty.

Breville Super Q BBL920BSS Blender

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