Question 1

the travel strap on my crock pot cook and carry is confusing, how do you attach it properly?

Accepted Answer

Attach the strap to the side handles only after the lid is locked. Step 1: Ensure the lid is securely locked. The locking latches on both sides must be rotated down and engaged under the base handles. Step 2: Locate the plastic hooks on each end of the nylon strap. Step 3: Hook one end onto the underside of one base handle. Repeat for the other handle on the opposite side. Step 4: Adjust the strap length via the sliding buckle so the cooker is held snugly but the strap isn't over-tightened. Critical safety point: The strap is for carrying the entire, locked unit only. Never use it to lift just the stoneware or just the lid. Always support the bottom of the cooker with your hand when carrying.

Question 2

food keeps burning on the bottom of my crock pot cook and carry even on low, am i doing something wrong?

Accepted Answer

Burning usually means not enough liquid or an incorrect heat setting for the recipe. First, confirm your settings. This is a manual cooker with Low, High, and Warm. There is no programmable temperature control. For most long-cooking recipes, use Low. Here's how to prevent burning:Always use enough liquid. Recipes should include broth, water, sauce, or juices. The liquid should cover at least the bottom third of the food. Layer ingredients correctly. Place dense vegetables (like potatoes and carrots) on the bottom and around the sides, with meat on top. The bottom is the hottest area. Do not lift the lid frequently. Each time you do, significant heat escapes, lowering the temperature and potentially causing the cooker to overwork to regain heat, which can scorch the bottom. For recipes with dairy or sugars (like barbecue sauce), add them in the last 30-60 minutes of cooking. These ingredients burn easily. If that didn't work, your Low setting may be running too hot. Try using a different outlet and make sure the cooker is on a stable, heat-resistant surface with clear vents.

Question 3

my crock pot cook and carry won't turn on at all, no light, nothing. checked the outlet.

Accepted Answer

Power isn't reaching the heating element. The issue is the plug, cord, or internal connection. Inspect the power cord for damage, especially near the plug and where it enters the base. Ensure the cord is fully plugged into both the outlet and the receptacle on the slow cooker base. It can work loose. Try a different, known-working outlet on a different circuit. If that didn't work, check the removable stoneware. It must be correctly seated in the metal base. Some models have a safety switch that prevents operation if the stoneware is missing or misaligned. Push down firmly to ensure it's in place. Heads up: If there's any visible damage to the cord or plug, or if you smell burning, do not attempt to repair it. Unplug immediately and discontinue use. Contact Crock-Pot for service.

Question 4

can i put my crock pot cook and carry stoneware in the dishwasher? the manual is gone.

Accepted Answer

Yes. The removable stoneware is dishwasher safe. Procedure:Allow the stoneware to cool completely after cooking. Remove from the heating base. Place on the top rack of the dishwasher. Use a standard cycle. For the lid: The locking lid (with gasket) is also top-rack dishwasher safe. Ensure the locking latches are in the unlocked position. Cleaning note: For stubborn, baked-on food, soak the stoneware in warm, soapy water before dishwashing. Do not use abrasive cleaners or scouring pads on the stoneware's glazed surface.

Question 5

the handles on my crock pot cook and carry get crazy hot during use, is that normal?

Accepted Answer

Yeah, this one's common. The base handles can get warm during extended cooking, especially on the High setting. It's usually a conduction thing—heat travels from the base. It shouldn't be so hot you can't touch it briefly, but it will be warm. Always use oven mitts or a dry towel to move the cooker when it's on or just turned off. If the handles are getting extremely hot, there are a couple things to check:Make sure the stoneware is fully seated inside the metal base. A gap can cause excess heat to radiate to the handles. Check that the air vents on the base aren't blocked. The cooker needs airflow to regulate temperature. If it's still excessively hot, unplug it and let it cool. That level of heat might indicate an internal wiring issue. Don't use it again until you've had it checked or replaced.

Question 6

crock pot cook and carry stoneware cracked after cooking, is this safe to use?

Accepted Answer

No. A cracked stoneware insert is not safe for cooking and must be replaced. Stop using it immediately. Cracks can harbor bacteria and may worsen, causing the insert to shatter. Contact Crock-Pot customer service for a replacement stoneware liner. The model number is usually on the bottom of the base. Do not use the metal base without the correct stoneware insert. To prevent future cracks:Avoid extreme temperature changes. Never place a hot stoneware insert on a cold, wet counter or in cold water. Let it cool completely before washing. Do not use the stoneware on a stovetop or under a broiler unless specifically stated as safe for your model (most Cook & Carry models are not).

Question 7

my crock pot cook and carry is taking forever to heat up, food is still cold after hours, what gives?

Accepted Answer

You're likely starting with ingredients that are too cold or have overfilled the stoneware. First, make sure you're using the right settings. The settings are Low, High, and Warm. For initial heating, always start on High. It can take 30 minutes or more to get up to a simmer. Here's what to check: Fill level: The stoneware should be at least half full, but never more than 1 inch from the top rim. Too little food heats slowly. Starting temp: Using refrigerated or frozen ingredients dramatically increases heat-up time. For faster results, use room-temperature liquids or pre-heat them slightly. Lid seal: Ensure the lid is on securely. A poor seal lets heat escape, slowing everything down. If that didn't work, test the cooker. Plug it into a different outlet. Fill it 2/3 with water, set it to High, and put the lid on. Check the water temperature after 2 hours with a food thermometer. It should be at least 185°F. If not, the heating element may be faulty.

Question 8

my crock pot cook and carry lid won't lock down, anyone know how to fix it?

Accepted Answer

The lid locking tabs aren't fully engaged with the base handles. Place the lid on the stoneware, aligning it with the front and back of the oval. Push the lid down firmly until it seats evenly all around. Rotate the locking latches on each side downward until they click and lock under the base's handles. If that didn't work, check that the silicone gasket on the underside of the lid is seated correctly and not pinched or folded. A misaligned gasket prevents a proper seal and lock. Heads up: Never force the latches. If they don't rotate smoothly, the lid is misaligned. The lid must be locked for safe transport to prevent spills.

Crock-Pot 6-Quart Cook and Carry Slow Cooker

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