Question 1

it's not emptying the dustbin into the clean station, just docks and beeps then says check dustbin.

Accepted Answer

DIAGNOSIS The Clean Station's suction path is blocked, or the robot's dustbin flap is not opening. The most likely culprit is a full or improperly installed dustbag. FIX First, check the Clean Station dustbag. Open the station door and ensure the bag is seated correctly with no folds blocking the inlet. Replace if full. Next, check the robot's dustbin. Remove it and manually open the rear rubber flap to ensure it moves freely and isn't stuck on debris. IF THAT DIDN'T WORK Inspect the Clean Station's inlet port for a debris clog. Use a vacuum hose to gently suction out any blockage from the station's port. HEADS UP The station will not initiate emptying if the robot's dustbin is not fully clicked into place. After cleaning, push the bin firmly until you hear an audible click.

Question 2

the lidar cover on top keeps spinning but the robot isn't moving, then it errors out.

Accepted Answer

DIAGNOSIS The LiDAR sensor is obstructed or jammed. A common cause is hair or string wound around the rotating spindle beneath the clear plastic cover. FIX Power off the robot. Gently lift and rotate the clear plastic LiDAR cover counter-clockwise to unlock and remove it. Inspect the silver spindle for fine hair or thread. Carefully remove all debris. Replace the cover by aligning and turning clockwise until it clicks. IF THAT DIDN'T WORK The drive wheels may be stuck. Manually rotate each wheel to check for free movement. Clean any hair wrapped around the wheel axles. HEADS UP Never spray cleaner directly onto the LiDAR cover or spindle. Use only a dry, soft cloth to avoid liquid damage to the optical sensor.

Question 3

the robot keeps getting stuck under my couch, it goes in but then just spins its wheels.

Accepted Answer

DIAGNOSIS The robot's bumper or sensors are contacting the couch frame, triggering obstacle detection and causing a retreat loop. The clearance is too tight. FIX Use No-Go Zones in the SmartThings App. Map your home first. Then, draw a virtual barrier (No-Go Zone) on the map across the front edge of the couch to prevent approach. IF THAT DIDN'T WORK Increase the obstacle detection sensitivity. In the app, go to Robot Settings > Object Recognition Sensitivity and set it to 'Low'. This may reduce false triggers on furniture legs. HEADS UP Do not rely on physical magnetic boundary strips. The Bespoke Jet uses LiDAR and AI for navigation; magnetic strips are ignored.

Question 4

the clean station makes a really loud high-pitched screeching noise when it empties the robot.

Accepted Answer

DIAGNOSIS This is typically caused by a foreign object stuck in the station's suction path or a worn motor bearing. The sound is air being forced through a blockage. FIX Power off the Clean Station. Remove the dustbag. Visually inspect the bag chamber and the small suction inlet at the top. Use a flashlight to check for a large debris clump. Use long-nose pliers to carefully remove any obstruction. Reinsert the dustbag properly. IF THAT DIDN'T WORK The issue may be in the robot's dustbin port. Clean the rubber flap and the port on the robot's rear with a dry cloth to ensure a proper seal with the station. HEADS UP Only use official Samsung dustbags. Third-party bags can be misaligned, causing poor sealing and abnormal airflow noises.

Question 5

it won't connect to the smartthings app, gets stuck on 'connecting to your robot' forever.

Accepted Answer

DIAGNOSIS The most common cause is a 5GHz Wi-Fi network conflict. The Bespoke Jet Bot Combo only connects to 2.4GHz networks. FIX On your phone, forget your 5GHz network. Ensure you are connected to your 2.4GHz network (often has a separate name like 'YourNetwork_2G'). Place the robot and Clean Station within 10 feet of the router. Restart the robot by holding the power button for 5 seconds. Retry the app setup process. IF THAT DIDN'T WORK A firewall or ad-blocker on your router may be blocking the connection. Temporarily disable these features during setup. Also, ensure your phone's Bluetooth is enabled, as it assists the initial handshake. HEADS UP Do not use a VPN on your phone during setup. The setup process will fail if the robot cannot establish a local network connection.

Question 6

why is my bespoke jet leaving wet streaks instead of mopping? it just drags a dirty line.

Accepted Answer

DIAGNOSIS The mopping pad is either not installed correctly, is overly saturated, or is worn out. The robot is dragging a soaked pad, not wiping. FIX Remove the mopping pad plate. Detach the pad. In the SmartThings App, navigate to Robot Settings > Water Level. Set it to 'Low' for most hard floors. Reattach a clean, damp (not dripping wet) pad, ensuring it is fully seated on the Velcro and the plate clicks securely into the robot. IF THAT DIDN'T WORK The water tank may not be seated. Remove and reinsert the tank, pushing firmly until you hear a click. Check the tank's rubber seal for debris. HEADS UP For streak-free results, run a vacuum-only cycle first. The mop cannot pick up dry debris; it will only grind it in.

Question 7

the robot keeps saying 'please empty the dustbin' but i just did, it's not full at all.

Accepted Answer

DIAGNOSIS The dustbin full sensor is obstructed or faulty. This is often caused by fine dust coating the infrared sensor window inside the bin compartment. FIX Remove the dustbin. Look inside the robot's bin cavity for a small, clear plastic sensor window. Use a dry microfiber cloth to wipe this window completely clean. Also, wipe the corresponding sensor area on the dustbin itself. Reinsert the bin firmly until it clicks. IF THAT DIDN'T WORK The filter may be incorrectly seated or clogged. Remove the filter from the dustbin, tap it clean, and ensure it is snapped fully back into its correct position before reinserting the bin. HEADS UP Do not wash the filter before every use. A damp filter will cause false 'full' readings. Only wash it monthly and let it dry for 24 hours.

Question 8

my bespoke jet bot combo is showing 'error 26' and just sits there beeping, what is that?

Accepted Answer

DIAGNOSIS Error 26 is a main brush entanglement error. Hair or debris is wound tightly around the main roller, jamming it. FIX Turn the robot over. Press the two latches to remove the main brush cover. Extract the main brush assembly. Use scissors or the provided cleaning tool to cut and remove all wound debris from the brush and its axle. Reinstall, ensuring the brush clicks into place on both ends. IF THAT DIDN'T WORK Inspect the side brush. A jammed side brush can sometimes trigger a similar error. Manually spin it to check for obstruction. Remove and clean if necessary. HEADS UP After clearing Error 26, you must manually restart the cleaning cycle from the robot or app. It will not auto-resume.

Samsung Bespoke Jet Bot Combo AI Robot Vacuum Mop

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