printer says 'support code 1688' what does that mean on a tr4720?

— asked by Casey

DIAGNOSIS Support Code 1688 is a waste ink absorber pad error. The internal pad that soaks up waste ink from cleanings is near full.

FIX The pad needs resetting or replacing. You can try a service tool reset if you have the software, but this is a physical part. For long-term use, the waste ink absorber must be replaced.

IF THAT DIDN'T WORK The counter is locked. The printer will eventually refuse to print. You need a full service reset performed by a technician or with a specific service tool.

HEADS UP Ignoring this can cause ink to leak inside the printer, leading to electrical shorts. Address it promptly.

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