The job is stuck in the queue. This is usually a driver or connectivity issue.
- Cancel all jobs from your computer's print queue and the printer's control panel.
- Restore the printer's network settings to default. Press and hold the Information button for 3 seconds, release, then press and hold the Wireless and Cancel buttons together until it restarts.
- Reconnect using the HP Smart app from 123.hp.com.
IF THAT DIDN'T WORK: The Ethernet connection might be faulty if you're using a cable. Check the cable is firmly plugged into the printer and router. The light near the printer's Ethernet port should be on. Also, ensure your network hub or router is powered on.
HEADS UP: Antivirus or firewall software can block the connection. Use the HP online firewall troubleshooter if you suspect this.