the ink levels on my ecotank et-2850 always show empty even right after i refilled the tanks, what gives?

— asked by Taylor

Quick answer: The ink level indicators on these are notoriously slow and sometimes just plain stubborn. They're not measuring the physical tanks; they're estimating based on page counts and a software reset that sometimes doesn't trigger.

Diagnosis

The ink level indicators on these are notoriously slow and sometimes just plain stubborn. They're not measuring the physical tanks; they're estimating based on page counts and a software reset that sometimes doesn't trigger.

How to Fix It

You need to manually reset the ink levels. On the printer's control panel, press the home button, navigate to Settings, then select 'Reset Ink Levels'. Confirm the reset for the colors showing empty. The printer will beep and the status should update to full within a minute.

If That Didn't Work

If the reset option is grayed out or doesn't stick, the printer might need a deeper reset. Unplug it from power for a full 2-3 minutes. While it's off, press and hold the power button for 30 seconds (to drain any residual charge). Then plug it back in and turn it on normally.

Heads Up

Ignoring the low ink warning is fine for printing. The printer will keep working until the physical tanks are actually dry. Just keep an eye on the actual ink in the bottles, not the screen.

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