the usb 3.0 port on my r7000 keeps disconnecting my external hard drive every few minutes.

— asked by Jordan

Quick answer: USB 3.0 radio frequency interference with the 2.4GHz WiFi band, or the drive is drawing too much power.

Diagnosis

USB 3.0 radio frequency interference with the 2.4GHz WiFi band, or the drive is drawing too much power.

How to Fix It

Use a USB 2.0 cable to connect the drive to the router's USB 3.0 port. This forces the connection to USB 2.0 specs, eliminating the RF interference. If you only have a USB 3.0 cable, wrap the middle of the cable several times with a ferrite core choke. Second, use a powered USB hub or a hard drive with its own external power supply.

If That Didn't Work

The file system may be incompatible or corrupted. The R7000 supports FAT32, NTFS, and HFS+. Reformat the drive to NTFS using a computer (this erases all data). Ensure you use 'Master Boot Record (MBR)' for partition style, not GPT.

Heads Up

Even when working, the R7000's USB read/write speeds are slow—typically 20-35 MB/s max. Do not use it for streaming high-bitrate media to multiple devices simultaneously.

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