water is leaking from the bottom of my zerowater dispenser, not from the spout but underneath the tank.

— asked by Sam

Quick answer: Cracked reservoir or faulty seal. The most common leak point is the seam at the very bottom of the plastic jug, which can develop a hairline crack from stress or impact.

Diagnosis

Cracked reservoir or faulty seal. The most common leak point is the seam at the very bottom of the plastic jug, which can develop a hairline crack from stress or impact.

How to Fix It

Inspect the empty reservoir. Dry it completely, fill it with water, and place it on a dry paper towel. Look for a slow seep, especially along the bottom seam or around the center where it mates with the base.

If That Didn't Work

The leak might be from the silicone seal/gasket where the filter housing meets the reservoir lid. Remove the lid, take out the filter, and check this round, flat seal for tears or misalignment.

Heads Up

If it's the reservoir itself that's cracked, ZeroWater will often send a replacement jug under warranty. The reservoir is considered a separate part from the base and electronics. Have your model number (ZD-018) ready when you contact them.

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