getting 'error 0xc19a0013' when trying to install the software on windows.

— asked by Jordan

DIAGNOSIS Error code 0xc19a0013 is a driver installation failure. It is caused by conflicts with existing printer drivers or Windows security settings blocking the install.

FIX Perform a clean driver installation. 1. Unplug the printer USB cable if connected. 2. Go to Windows Settings > Apps and uninstall all HP LaserJet M227 software. 3. Download the Full Feature Software and Drivers package from the official HP support site for your exact OS. 4. Run the installer as Administrator (right-click > Run as administrator).

IF THAT DIDN'T WORK Temporarily disable your antivirus and Windows Defender Firewall during the installation process, then re-enable them after.

HEADS UP Do not use the basic 'HP Smart' app for initial setup of this model. You must use the Full Feature driver for all MFP functions to install correctly.

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