The exit needle is clogged with coffee grounds.
FIX:
- Unplug the brewer.
- Press the "PRESS TO OPEN" button and remove the K-Cup Holder Assembly.
- Remove the funnel by pulling on it until it releases.
- Insert a paper clip into the exit needle at the bottom of the holder to loosen the clog and push it out.
- Rinse the holder and funnel under a faucet. The holder and funnel are dishwasher safe.
- Reassemble and snap the holder back into the brewer.
IF THAT DIDN'T WORK: The brewer needs descaling. White deposits (scale) in the hot water tank hinder performance. Descale every 3-6 months with 8 ounces of undiluted white vinegar by running a brew cycle without a K-Cup, then running multiple cycles of fresh water to rinse.
HEADS UP: The entrance needle above the K-Cup holder does not require cleaning. Do not put your fingers in the K-Cup chamber.