my ac won't turn on and the thermostat screen is completely blank, no buttons work.

— asked by Jordan

Quick answer: The thermostat has no power. This is a total power loss, distinct from a 'no power to equipment' error.

Diagnosis

The thermostat has no power. This is a total power loss, distinct from a 'no power to equipment' error.

How to Fix It

Check your furnace breaker and the ON/OFF switch at the furnace itself. Ensure they are on. If power is confirmed, remove the thermostat from the wall plate and check for 24VAC between the R (red) and C (blue) terminals on the plate with a multimeter.

If That Didn't Work

If you measure 0V between R and C, the issue is at the furnace: a tripped safety, blown 3A fuse, or a faulty transformer. If you measure 24V, the thermostat unit itself has failed.

Heads Up

Never wire or measure voltage without first turning off the breaker to the furnace. 24VAC is low risk but shorting terminals can damage the control board.

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