my blink doorbell won't record any motion clips even though the motion is turned on.

— asked by Jordan

Quick answer: The system is not armed. Recording is controlled by the system Arm/Disarm schedule in the Blink app.

Diagnosis

The system is not armed. Recording is controlled by the system Arm/Disarm schedule in the Blink app.

How to Fix It

Open the Blink app. On the home screen, verify the system status for the doorbell's group (e.g., 'Home'). It must say 'Armed'. If it says 'Disarmed', tap the shield icon to Arm it. Then check the Schedule to ensure you are not in a disarmed time period.

If That Didn't Work

Verify storage. Go to App Settings > Storage Settings. If your cloud storage plan is full or your trial has expired, the system will not save new clips. Manage your storage or subscribe to a plan.

Heads Up

Motion clips are only saved if the motion is detected within a configured Activity Zone. If you have Activity Zones enabled, ensure the area where motion is occurring is inside the drawn zone.

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