my brother l3280cdw just shows 'replace drum' on the screen and won't print anything, i just put new toner in

— asked by Jamie

Quick answer: Yeah, this one's common. The printer thinks one of the color drums has reached its end-of-life page count.

Diagnosis

Yeah, this one's common. The printer thinks one of the color drums has reached its end-of-life page count. It's separate from the toner cartridges.

How to Fix It

Open the front cover. You'll see four drums lined up in a row (black, cyan, magenta, yellow). The status screen usually indicates which one it wants replaced, like 'C' for cyan. Press the blue release lever on the drum unit and pull it straight out. Replace it with a new DR-330 series drum unit. Close the front cover.

If That Didn't Work

Sometimes the drum life counter gets stuck. You can try resetting it manually. With the front cover open, hold down the 'Go' button for about 10 seconds until all the LEDs light up. That resets the drum counters, but it's a temporary fix if the drum is genuinely worn out.

Heads Up

Don't shake the old drum unit like you might with toner. You'll just make a mess. The drums are sensitive to light, so don't leave a new one out of its bag for long before installing.

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