Ink is smearing from the paper guide rollers. Run the Paper Guide Cleaning utility.
- Load plain Letter (8.5x11 in) or A4 paper.
- Press the Home button.
- Select Maintenance.
- Scroll down and select Paper Guide Cleaning.
- Follow the on-screen instructions. The printer will feed a sheet to clean the guides.
- Repeat until a test page comes out clean.
If that didn't work: The print head path inside the printer may be smeared. This requires a more involved manual cleaning of the translucent film inside the printer with a specific water and mild detergent mixture. If you're not comfortable opening the unit, consider contacting service.