Question 1

how do i clean the scanner glass on my epson wf-2860? it's leaving streaks on my copies.

Accepted Answer

To clean the scanner glass on your Epson WF-2860 and address streaks on copies, follow these steps. Turn off and unplug the printer. Disconnect any cables for safety. Pull out the paper cassette and remove the paper. Open the document cover. Use a soft, lint-free cloth, like microfiber, lightly moistened with a small amount of glass cleaner. Do not spray cleaner directly onto the glass. Apply it to the cloth first. Gently wipe the entire scanner glass and the clear glass area to the left of it under the cover. Avoid pressing hard. Close the document cover. If streaks are from the automatic document feeder (ADF), open the ADF cover. Use a soft, dry cloth to clean the rollers and interior. Also open the ADF input tray and wipe the glass strip and white backing area inside. Only use glass cleaner and soft cloths. Do not use alcohol, paint thinner, abrasive brushes, or lubricants.

Question 2

can i completely turn off the wifi on my epson wf-2860? i'm only using usb now.

Accepted Answer

Yes. Disable the Wi-Fi features. First, note your product's SSID, password, and any Epson Connect service settings, as you'll need them to re-enable Wi-Fi later. Press the Home button. Select the Wi-Fi icon. Select Wi-Fi (Recommended). Select Change Settings. Select Others. Select Disable Wi-Fi. Select Start Setup to confirm. When finished, press the Home button. The printer will no longer broadcast or search for wireless networks.

Question 3

trying to set up fax on my epson wf-2860 and it won't receive automatically. i have an answering machine hooked up.

Accepted Answer

Yeah, this one's common. The 'Rings to Answer' setting is probably too low. Your answering machine is picking up before the printer can detect the fax tone. Press the Home button. Go to Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer. Select a number higher than the number of rings your answering machine is set to answer on. Select OK. Also, during the initial fax setup wizard, if you connected an external phone/answering machine, you must have selected 'Yes' and then chosen to receive faxes automatically. Run the Fax Setting Wizard again from the same menu to verify all settings. Finally, run the 'Check Fax Connection' test from the wizard to print a diagnostic report.

Question 4

my epson wf-2860 is getting ink on the back of every page i print. what's the fix?

Accepted Answer

Ink is smearing from the paper guide rollers. Run the Paper Guide Cleaning utility. Load plain Letter (8.5x11 in) or A4 paper. Press the Home button. Select Maintenance. Scroll down and select Paper Guide Cleaning. Follow the on-screen instructions. The printer will feed a sheet to clean the guides. Repeat until a test page comes out clean. If that didn't work: The print head path inside the printer may be smeared. This requires a more involved manual cleaning of the translucent film inside the printer with a specific water and mild detergent mixture. If you're not comfortable opening the unit, consider contacting service.

Question 5

why is my epson workforce wf-2860 not picking up paper from the tray? it just makes a grinding noise.

Accepted Answer

The paper feed rollers are likely dirty or have lost traction. You need to clean them. Turn off and unplug the printer. Disconnect all cables. Slide out the paper cassette and remove any paper. Carefully place the printer on its side. Watch your fingers. Use a soft, moist cloth to clean the cassette rollers inside the printer. Gently rotate them to clean all around. Return the printer to its upright position. Don't leave it on its side, as ink may leak. Reload paper, slide the cassette in, and reconnect power and cables. If that didn't work, check for paper jams or torn pieces inside the feed path. Also ensure you're using supported paper that isn't too thick, curled, or glossy for the main tray.

Question 6

epson wf-2860 print quality is terrible, lines are missing. how do i clean the print head?

Accepted Answer

Clogged nozzles. Run a print head cleaning cycle. You cannot clean it if a cartridge is expended or critically low—replace it first. Load a few sheets of plain paper. Press the Home button. Select Maintenance. Select Print Head Cleaning. Select Start. Caution: Do not turn off the printer or open the front cover during the cleaning cycle. After cleaning, select Check and then Print to run a nozzle check pattern. If lines are still missing, you can clean up to 4 times. If no improvement after 4 cleans, wait at least 6 hours without printing and try again. If still bad, contact Epson.

Question 7

how do i get my epson wf-2860 printer to print from my phone without using my home wifi?

Accepted Answer

Use Wi-Fi Direct mode. The printer itself acts as an access point for up to 4 devices. On the printer's control panel, press the Home button. Select the Wi-Fi icon. Select Wi-Fi (Recommended). Select Change Settings. Select Others. Select Enable Wi-Fi Direct or follow the on-screen prompts to start the mode. Your phone will see the printer's own network (SSID) in its Wi-Fi settings. Connect to it using the password shown on the printer's screen.

Question 8

my epson wf-2860 screen keeps going black after a few minutes, how do i keep it on?

Accepted Answer

The screen is timing out due to the default Operation Time Out setting. Press the Home button on the control panel. Select Settings. Select General Settings. Select Basic Settings. Scroll down and set Operation Time Out to Off.

Question 9

how do i change the language on my epson printer software? it installed in the wrong language

Accepted Answer

You can change the language for the printer software screens in Windows. Here's how. On your Windows desktop, right-click the Epson printer icon in the right side of the taskbar. (You might need to click the up arrow first to see it). Select Printer Settings from the menu. In the window that opens, click the Maintenance tab. Find the Language setting and select the language you want from the list. Click OK to close the window. The new language will be used the next time you open the printer software.

Question 10

my epson all-in-one wf-2860 keeps jamming paper from the bottom tray, how do i clean the rollers?

Accepted Answer

Cassette rollers are dirty. Clean them. Turn off and unplug the printer. Disconnect all cables. Slide out the paper cassette and remove all paper. Warning: Carefully place the printer on its side. Use a soft, moist cloth to clean the cassette rollers. Gently rotate them to clean completely. Return the printer to its normal position. Caution: Do not leave it on its side; ink may leak. Reload paper, reinsert the cassette, and reconnect power and cables.

Question 11

my epson wf-2860 won't connect to wifi without the router, can i connect it directly to my laptop?

Accepted Answer

Yes. Use Wi-Fi Direct Mode. The printer acts as its own network access point for up to 4 devices. On the printer control panel, press the Home button. Select the Wi-Fi icon. Select Wi-Fi (Recommended). Select Change Settings. Select Others. Select Enable Wi-Fi Direct or follow the on-screen prompts to set it up. IF THAT DIDN'T WORK: If your wireless router has a WPS button, you can use Wi-Fi Protected Setup for a quick connection to your main network.

Question 12

how do i clean the print head on my epson wf-2860? the colors are all messed up

Accepted Answer

Yeah, clogged nozzles are common. You can clean the print head from the printer itself or your computer. First, load a few sheets of plain paper. From the Printer: Press Home, select Maintenance, then Print Head Cleaning. Select Start. Caution: Don't turn it off or open the cover during this. When done, select Check, then Print to run a nozzle check. From Your Computer (Windows): Right-click the printer icon in the taskbar, select Head Cleaning, and click Start. HEADS UP: If you don't see improvement after 4 cleanings, wait at least 6 hours without printing and try again. If it's still bad, contact Epson.

Question 13

my epson printer's fax won't pick up before my answering machine, it keeps cutting off calls

Accepted Answer

Your "Rings to Answer" setting is too low. Set it higher than your answering machine's ring count. Press the Home button. Go to Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer. Select a number higher than your answering machine's setting. Select OK. IF THAT DIDN'T WORK: If you have a distinctive ring service, you may need to configure that in the Fax Setting Wizard. The product can detect fax tones even if the machine answers first.

Question 14

my epson workforce wf-2860 is getting ink on the back of everything it prints, help?

Accepted Answer

Ink on the back of pages means the paper guide rollers need cleaning. Here's how you do it. Load plain Letter (8.5x11 inches) or A4 paper. Press the Home button on the printer. Select Maintenance. Scroll down and select Paper Guide Cleaning. Follow the on-screen instructions. Repeat until the paper comes out clean. HEADS UP: If the problem persists after cleaning the guide, the print head path inside the printer may be smeared with ink and require a more involved cleaning.

Question 15

my epson wf-2860 won't print without borders on photos, what am i doing wrong?

Accepted Answer

You must select a compatible borderless paper type and size. The setting is in your Mac's print dialog. In the print window, select the Paper Size setting matching the loaded paper. For borderless photos, select the Borderless checkbox or a paper size with a Borderless option. If creating a custom paper size, the Quality setting is limited to Normal. IF THAT DIDN'T WORK: Verify your paper is on the official borderless compatibility list.

Question 16

my epson wf-2860 printer screen keeps going blank after a few minutes, how do i stop that?

Accepted Answer

The Operation Time Out setting is enabled. It automatically returns the LCD to the Home screen after inactivity. Press the Home button. Select Settings. Select General Settings. Select Basic Settings. Scroll down and set Operation Time Out to Off.

Question 17

i'm trying to fax from my epson wf-2860 at work and it needs me to dial 9 for an outside line, how do i set that up?

Accepted Answer

You're on a PBX phone system. The printer is set by default for a standard home (PSTN) line. You need to change the Line Type and set an access code. Press the Home button on the printer. Select Settings > General Settings > Fax Settings > Basic Settings > Line Type. Select PBX. Set the switch to Use to activate the setting. Select Access Code. Use the on-screen keypad to enter the access code (like 9) and select OK. Heads up: With this setting, the printer will automatically dial the access code (9) before dialing the fax number you enter.

Question 18

how do i change the default print settings for my epson wf-2860 on windows so i don't have to change it every time?

Accepted Answer

You set default printer properties in Windows, not on the printer itself. On your Windows desktop, right-click the Epson WF-2860 icon in the right side of the taskbar. (If you only see an up arrow, click it first, then right-click the printer icon). Select Printer Settings. In the printer settings window that opens, select all the print settings you want as defaults (like paper type, quality, color mode). Click OK. These settings will now be pre-selected for all your Windows programs. You can still override them in any specific print job.

Question 19

my epson wf-2860 won't feed paper from the cassette, it just makes a noise and nothing comes out. how do i clean the rollers?

Accepted Answer

Dirty or dusty paper feed rollers. You need to clean the cassette rollers manually. Turn off and unplug the printer. Disconnect all cables. Slide out the paper cassette and remove all paper. Carefully place the printer on its side. Use a soft, moist cloth to clean the cassette rollers you can now see. Gently rotate them to clean the entire surface. Return the printer to its normal position. Replace the paper, reinsert the cassette, and reconnect all cables and power. Heads up: Do not leave the printer on its side for an extended period, as ink may leak. Be careful not to trap your fingers when moving it.

Question 20

i need to connect my epson wf-2860 to my laptop directly without a router, is that possible?

Accepted Answer

Yeah, you can do that. The printer has a mode called Wi-Fi Direct. It acts as its own little wireless access point for up to 4 devices. You just need to enable Wi-Fi Direct Mode from the printer's control panel. Look for the Wi-Fi or network settings menu. Once it's on, your laptop should see the printer's own network name (SSID) in its list of available Wi-Fi networks. Connect to it, and you should be able to print directly. Heads up: When you're in Wi-Fi Direct mode, the printer won't be on your main home Wi-Fi network. So you can't print to it from other devices on your home network at the same time.

Question 21

epson wf-2860 keeps getting ink on the back of my prints, smudging everything. what's causing this?

Accepted Answer

Ink has likely built up on the paper guide rollers inside the printer. You need to run the Paper Guide Cleaning function. First, load some plain Letter (8.5x11 inch) or A4 paper. Press the Home button on your printer. Select Maintenance. Scroll down and select Paper Guide Cleaning. Follow the on-screen instructions. The printer will feed paper through to clean the guides. Repeat the steps if necessary until the paper comes out clean. If that didn't work: The print head path inside the printer might be smeared with ink. This requires a manual cleaning with a water and mild detergent mixture, cotton swabs, and a flashlight. It's a more involved process—if the paper guide cleaning didn't solve it, you may need to look up the specific steps for cleaning the print head path.

Question 22

trying to set up my epson wf-2860 fax with an answering machine and it's not picking up, keeps going to the answering machine first. how do i fix the ring settings?

Accepted Answer

The fax is set to answer calls before your answering machine. You must adjust the Rings to Answer setting so the printer waits longer. Press the Home button. Select Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer. Select a number of rings higher than the number of rings your answering machine is set to answer on. Select OK. If that didn't work: Ensure your fax Receive Mode is set to Auto. If you connected an external telephone or answering machine during the Fax Setting Wizard, you should have selected to receive faxes automatically. Heads up: If you answer the phone and hear a fax tone, hang up and check that the printer has started receiving the fax.

Question 23

my epson wf-2860 is printing with streaks and faded colors, i just replaced the ink but it still looks terrible. what do i do?

Accepted Answer

Clogged print head nozzles. You need to run a cleaning cycle. First, load a few sheets of plain paper. Fix from the printer control panel: Press the Home button. Select Maintenance. Select Print Head Cleaning. Select Start. When finished, select Check, then Print to run a nozzle check pattern. If that didn't work: You can also run the cleaning from your computer. On Windows, right-click the printer icon in the taskbar and select Head Cleaning. On a Mac, open System Preferences, go to Printers & Scanners, select your printer, choose Options & Supplies, then Utility, and open the Printer Utility to find Head Cleaning. Heads up: Never turn off the printer or open the front cover during a cleaning cycle. If quality doesn't improve after 4 cleaning cycles, wait at least 6 hours without printing and try again. If it's still bad, contact Epson.

Question 24

my epson wf-2860 screen keeps going back to the home screen while i'm trying to use it, it's so annoying, how do i make it stop?

Accepted Answer

The screen is timing out due to a default energy-saving setting. You need to disable the Operation Time Out feature. Press the Home button on the control panel. Select Settings. Select General Settings. Select Basic Settings. Scroll down and set Operation Time Out to Off.

Question 25

need to fully clean my epson wf-2860 scanner glass, how do i do it without breaking anything?

Accepted Answer

You want to clean the scanner glass and the interior. It's simple if you follow the steps. First, safety: Turn off the printer, unplug it, and disconnect all cables. Pull out the paper cassette and remove any paper. Open the document cover (the flatbed lid). Use a soft, lint-free cloth (microfiber is best) moistened with a little glass cleaner. Do not spray cleaner directly on the glass. Gently clean the scanner glass and the glass area on the left. Close the document cover. Open the ADF (Automatic Document Feeder) cover. Use a soft, dry, lint-free cloth to clean the rollers and interior of the ADF. Open the ADF input tray and clean that area as well. For the outer case and control panel, just use a soft, dry cloth. No liquids or chemical cleansers. Heads Up: Never use a hard brush, alcohol, paint thinner, or any lubricants inside the printer.

Question 26

trying to set up fax on my epson workforce wf-2860 and it's not picking up, my answering machine grabs it first.

Accepted Answer

Diagnosis: The "Rings to Answer" setting is incorrect. It must be set to a number higher than your answering machine's answer setting. Fix: Adjust the setting. Press the Home button. Select Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer. Select a number of rings higher than your answering machine uses. Select OK. If that didn't work: Ensure your Receive Mode is set to Auto (for automatic reception) and that you ran the Fax Setting Wizard to configure basic settings like your fax number and line type. Heads Up: The printer can detect fax tones even if the answering machine picks up first. If you answer and hear a fax tone, hang up and check that the printer has started receiving.

Question 27

my epson wf-2860 keeps jamming or having paper feed issues, what can i clean?

Accepted Answer

Dirty paper pickup rollers in the cassette. Clean them. Procedure: Turn off and unplug the printer. Disconnect all cables. Slide out the paper cassette and remove all paper. Carefully place the printer on its side. Use a soft, moist cloth to clean the cassette rollers shown in the diagram. Gently rotate them to clean all around. Return the printer to its upright position. Do not leave it on its side—ink may leak. Re-load paper, reinsert the cassette, and reconnect power and cables. Heads Up: Be careful not to trap your fingers when placing the printer on its side.

Question 28

how do i change the default paper size for everything on my epson wf-2860?

Accepted Answer

Change the default printer settings on the control panel. Press the Home button. Go to Settings > General Settings > Printer Settings. Change any of the displayed settings, like Paper Size. Press the Home button to exit and save. For Windows computers specifically: You can set defaults for all programs. Right-click the printer icon in the system tray (by the clock). Select Printer Settings. Select the print settings you want as defaults. Click OK.

Question 29

getting ink on the back of my prints with my epson workforce 2860, how do i fix this?

Accepted Answer

That's ink on the paper guide rollers. It's a straightforward cleaning process. Here's what you do: Load some plain Letter or A4 paper. Press the Home button on your printer. Select Maintenance. Scroll down and select Paper Guide Cleaning. Follow the on-screen instructions. The printer will feed paper through to clean the rollers. You may need to repeat these steps a few times until the paper comes out clean. If that didn't work: If print quality is still poor after this, the print head path inside the printer might be smeared with ink. That requires a more involved manual cleaning with cotton swabs and a specific water/detergent mix.

Question 30

my wf-2860 prints are all streaky and faded, how do i clean the print head?

Accepted Answer

Clogged nozzles. Do a print head cleaning. First, check your ink levels. You cannot clean if a cartridge is expended. From the printer control panel: Load a few sheets of plain paper. Press the Home button. Select Maintenance. Select Print Head Cleaning. Select Start. Do not turn off the printer or open the front cover during the cycle. After cleaning, select Check, then Print to run a nozzle check pattern. If streaks remain, you can clean up to 4 times. If that didn't work: Wait at least 6 hours without printing, then try cleaning again. If quality is still poor, contact Epson.

Question 31

epson wf-2860 won't connect to my wifi, how do i set it up without a router?

Accepted Answer

Diagnosis: You need to use Wi-Fi Direct mode. This allows the printer to act as its own network access point for up to 4 devices. Fix: Enable Wi-Fi Direct Mode from the control panel. Press the Home button. Select the Wi-Fi icon. Select Wi-Fi (Recommended). Select Change Settings. Select Others. Select the option to enable Wi-Fi Direct. Heads Up: In this mode, you connect your computer directly to the printer's SSID, not your home network.

Question 32

my epson workforce wf-2860 keeps going back to the home screen while i'm trying to use it, how do i stop that?

Accepted Answer

Yeah, this one's common. It's the Operation Time Out feature kicking in. It's set to blank the screen after a few minutes of inactivity by default. To turn it off: Press the Home button. Select Settings. Select General Settings. Select Basic Settings. Scroll down and set Operation Time Out to Off.

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