Question 1

do i need an internet connection for my hp officejet pro 9015e after i set it up with usb?

Accepted Answer

Yes. The printer must remain connected to the Internet. The initial setup requires HP Smart and an Internet connection. After that, you can use a USB cable for printing, but the Internet connection is mandatory. The printer will not function properly without it.

Question 2

hp smart won't install from microsoft store for my 9015e, says i can't install apps

Accepted Answer

You're connected to a VPN. Disconnect from the VPN first. You cannot install apps from the Microsoft Store, including HP Smart, when connected to a Virtual Private Network (VPN) or a remote work network. Disconnect from the VPN, install HP Smart, complete the printer setup, and then you can reconnect to the VPN. Heads up: Consider your location and Wi-Fi network security before disconnecting from a corporate VPN.

Question 3

my hp officejet pro 9015e is connected to ethernet but i want to use wifi, do i need to unplug the cable?

Accepted Answer

Nope, you can leave the Ethernet cable plugged in. Yeah, this one's common. If your computer is connected by Ethernet, you just need to turn on the computer's Wi-Fi while you're running the printer setup in the HP Smart app. The software will handle the rest. You don't need to physically disconnect the Ethernet cable at all.

Question 4

trying to set up my hp officejet pro 9015e on my phone but it won't find the printer, bluetooth is on

Accepted Answer

You likely need to turn on location services on your phone, not just Bluetooth. Here's what to check: On your mobile device, go to settings and ensure both Bluetooth and location services are turned on. This helps the HP Smart app find your network and printer. Make sure you're close to the printer during setup. If you're on a VPN, disconnect from it temporarily while you run the HP Smart setup. If that didn't work: The printer's setup mode may have timed out. Restart it by swiping down on the printer's display, going to Network Setup, and selecting 'Restore Network Settings'. Wait a minute before trying again with the app.

Question 5

hp officejet pro 9015e blue wifi light is solid, not blinking, what does that mean?

Accepted Answer

A solid blue Wi-Fi light indicates the printer is not in Wi-Fi setup mode. To restart setup mode: swipe down to open the Dashboard, touch the settings icon > Network Setup > Restore Network Settings. Confirm 'Yes'. Wait 60 seconds. Close and reopen HP Smart. If that didn't work: Check for a VPN connection on your setup device and disconnect it. Ensure Bluetooth and location services are enabled on a mobile device. Heads up: The printer's Wi-Fi setup mode has a timeout period. If the light isn't blinking, the process has stopped and needs a restart.

Question 6

can i set up my hp officejet pro 9015e with just a usb cable? the port has a sticker over it

Accepted Answer

No. That sticker is a deliberate block. Printers with a covered USB port must be set up with HP Smart and an Internet connection first. After initial setup, you can print using a USB cable if needed, but the printer must remain connected to the Internet.

Question 7

my hp officejet pro 9015e won't connect to wifi during setup, hp smart can't find it

Accepted Answer

The setup mode likely timed out. Restart it. Swipe down on the display to open the Dashboard. Touch the settings icon > Network Setup > Restore Network Settings. Touch Yes when prompted. Wait one minute. Close and reopen the HP Smart app, then try connecting again. If that didn't work: Move your computer or phone closer to the printer. It might be out of Wi-Fi signal range. If you're using a VPN on your computer, disconnect from it before installing HP Smart. You can reconnect after setup. Heads up: If your computer is connected by an Ethernet cable, you still need to turn on its Wi-Fi during printer setup. Don't unplug the Ethernet cable.

Question 8

just got an hp officejet pro 9015e, do i have to use the hp smart app or can i just plug it in with usb?

Accepted Answer

You must use HP Smart and an internet connection for initial setup. USB is blocked. If the USB port has a label covering it, you cannot use USB for setup. Connect the printer to power. Use the HP Smart app on a computer or mobile device to set it up over your Wi-Fi network. If that didn't work: If the app cannot find the printer, restart the printer's Wi-Fi setup mode. Swipe down on the display. Navigate to Network Setup > Restore Network Settings. Confirm. Wait 60 seconds. Retry in the app. Heads up: After setup is complete, you can use a USB cable for printing if needed. However, the printer must remain connected to the internet.

Question 9

hp smart app says it can't find my hp officejet pro 9015e during setup, phone is right next to it

Accepted Answer

This is usually one of two phone settings. The app needs extra permissions to discover devices on your network. First, check these two things on your phone: make sure Bluetooth is turned on, and make sure location services (or GPS) are turned on. The HP Smart app uses these to find your network and the printer. If that didn't work: The printer's own setup mode probably expired. On the printer screen, swipe down, tap the arrow, go to Network Setup, and hit Restore Network Settings. Tap 'Yes', wait a full minute, then kill and reopen the HP Smart app on your phone. Heads up: The app notes it's not actually sending your location data to HP during this process; it's just using the phone's location services to help with local network discovery.

Question 10

where is the network settings menu on the hp officejet pro 9015e screen? can't find it

Accepted Answer

It is located within the control panel Dashboard. Access it with this sequence: Swipe down on the top of the display. This opens the Dashboard. On the Dashboard, touch the right arrow icon (>). Touch Network Setup. Within that menu, you will find Restore Network Settings. If that didn't work: If swiping does not open the Dashboard, try a firm, single-finger swipe downward from the top bezel onto the screen. The power and wireless lights should be on. Heads up: The Restore Network Settings option is used to restart the Wi-Fi setup mode if the blue light is not blinking.

Question 11

hp officejet pro 9015e setup keeps failing on my work laptop with a vpn

Accepted Answer

The VPN is blocking the installation. Disconnect from the VPN first. Disconnect from your Virtual Private Network (VPN) or remote work network. Install the HP Smart software. You cannot install apps from the Microsoft Store when connected to a VPN. Complete the printer setup. Reconnect to your VPN after setup is finished. If that didn't work: The printer's Wi-Fi setup mode timed out. Restart it: Swipe down on the display > Network Setup > Restore Network Settings > Wait one minute > Retry in HP Smart. Ensure your laptop's Wi-Fi is turned on, even if it's connected via Ethernet. Heads up: Consider your location and Wi-Fi network security before disconnecting from a corporate VPN.

Question 12

trying to set up my hp officejet pro 9015e but my computer is on ethernet, will that mess it up?

Accepted Answer

It can, because the setup software needs to talk to the printer over Wi-Fi, even if your computer is usually wired. Here's what you do: While you're running the HP Smart setup, turn on your computer's Wi-Fi. You don't need to unplug the Ethernet cable. The setup software will use the Wi-Fi connection to find the printer on your network. If that didn't work: First, make sure the printer is in setup mode—the blue Wi-Fi light should be blinking. If it's not, you'll need to restart that mode. Swipe down on the printer's screen, go to Network Setup, and choose Restore Network Settings. Wait a minute and try again. Heads up: If you use a VPN for work, disconnect from it before installing HP Smart. You can reconnect after the printer is set up.

Question 13

hp officejet pro 9015e blue wifi light is solid, not blinking, during setup

Accepted Answer

Printer is not in Wi-Fi setup mode. The light must blink. Restart setup mode. Swipe down on the display to open the Dashboard. Touch the arrow, then Network Setup. Select Restore Network Settings. Confirm Yes. Wait 60 seconds. Close and reopen HP Smart. Try connecting again. If that didn't work: Device is out of range. Move your computer or phone closer to the printer. Check for VPN connection on your computer. Disconnect from any VPN before installing HP Smart. Heads up: On a mobile device, enable Bluetooth and location services. The app needs them to find the printer.

Question 14

why is there a sticker covering the usb port on my hp officejet pro 9015e? can i take it off?

Accepted Answer

Yeah, that's intentional. The sticker means you can't use a USB cable for the initial setup. The fix: You have to set it up wirelessly first. Use the HP Smart app and an internet connection. After it's fully configured, you can print using a USB cable if you need to, but the printer must also stay connected to the internet. If that didn't work: If HP Smart can't find the printer during wireless setup, the Wi-Fi setup mode probably timed out. Swipe down on the display, go to Network Setup > Restore Network Settings, wait a minute, and try the app again. Heads up: Don't peel off the sticker just to use USB for setup—it won't work. The initial handshake has to happen over the network.

Question 15

my hp officejet pro 9015e won't connect to wifi, hp smart can't find it

Accepted Answer

The printer's Wi-Fi setup mode has timed out. The blue Wi-Fi light must be blinking for setup. Restart the setup mode: Swipe down on the display to open the control panel Dashboard. Touch > > Network Setup then Restore Network Settings. Touch Yes when prompted. Wait one minute. Close and reopen the HP Smart app, then try connecting again. If that didn't work: The computer or mobile device is too far from the printer. Move it closer. Your device might be out of range of the printer's Wi-Fi signal. Heads up: If setting up with a mobile device, ensure Bluetooth and location services are turned on. This helps the software find your network and printer.

Question 16

is it normal for the hp officejet pro 9015e to lose wifi connection if i try to set it up from another room?

Accepted Answer

Yeah, that's normal. The setup process is finicky about range. Your computer or phone might be out of range of the printer's Wi-Fi signal during the sensitive discovery phase. The fix is simple: just move the device you're using for setup (and the HP Smart app) much closer to the printer. Once it's fully set up and on your network, you can probably use it from the other room, but for the initial handshake, get close. If you're close and it still fails: The printer's setup mode probably timed out. Swipe down on its screen, go to Network Setup > Restore Network Settings, and try again. Also, if your phone is involved, double-check that both Bluetooth and Location Services are turned on.

Question 17

my hp officejet pro 9015e was working but now my computer can't print to it wirelessly. the wireless light is on. do i need to restart setup?

Accepted Answer

Not necessarily full setup. First, restart the printer's network connection. On the printer: Swipe down on the screen, tap the gear > Network Setup > Restore Network Settings. Confirm. This often re-establishes the connection without a full re-setup. Wait a minute after. If that didn't work: Check computer distance. Move it closer. If you recently activated a VPN on your computer, disconnect it, try printing, then reconnect. Ensure your computer's Wi-Fi is on (even if it's also on Ethernet). Heads up: For ongoing issues, visit hp.com/support and enter your model name for specific troubleshooting.

Question 18

where is the network setup menu on the hp officejet pro 9015e touchscreen? i can't find it to fix my wifi.

Accepted Answer

It's in the Dashboard. Access is by a swipe gesture, not a static button. Swipe down from the top of the printer's display. This opens the control panel Dashboard. Look for the gear (settings) icon. Tap it. Select Network Setup. The Restore Network Settings option is there. Use this to restart the Wi-Fi setup mode if the blue wireless light isn't blinking. After selecting it and confirming, wait one minute before retrying in the HP Smart app.

Question 19

setting up my hp officejet pro 9015 printer on my work laptop, it's connected to ethernet and vpn. hp smart won't install or find the printer.

Accepted Answer

This is a double barrier. The VPN blocks app installation, and your laptop's Wi-Fi might be off because it's on Ethernet. Here's how to work through it. First, you need to disconnect from your company's VPN. You can't install HP Smart from the Microsoft Store while connected to a VPN. Once you're off the VPN, install the HP Smart app. Second, even though your laptop is plugged into Ethernet, you need to turn on its Wi-Fi radio. The printer setup needs Wi-Fi to communicate. You don't have to unplug the Ethernet cable; just make sure Wi-Fi is enabled. Then, move the laptop closer to the printer and run the setup in HP Smart. You can reconnect to the VPN after the printer is fully set up. A note: Just consider your location and your Wi-Fi network's security before disconnecting from the corporate VPN.

Question 20

hp officejet pro 9015e wireless light is solid, not blinking, and my computer won't find it. how do i get it into setup mode?

Accepted Answer

A solid wireless light indicates the printer is not in Wi-Fi setup mode. You must restart the setup mode. Procedure: Swipe down on the printer display to open the Dashboard. Touch the gear icon. Touch Network Setup. Touch Restore Network Settings. Touch Yes when prompted. Wait for 60 seconds. Then close and reopen the HP Smart application on your computer and attempt connection. If that didn't work: Check these conditions on your computer. Distance: Move computer closer to printer. VPN: Disconnect from any Virtual Private Network. Wi-Fi Radio: If computer uses Ethernet, ensure its Wi-Fi is turned on.

Question 21

can i use a usb cable to set up my new hp officejet pro 9015e? the port is covered by a sticker.

Accepted Answer

Yeah, this one's a common point of confusion. No, you can't use USB for the initial setup if there's a label covering the port. You have to set it up wirelessly first using the HP Smart app and an internet connection. After it's fully configured and on your Wi-Fi network, you can then print using a USB cable if you want. But even for USB printing later, the printer itself must stay connected to the internet. If you're stuck: If HP Smart can't find the printer during wireless setup, the most likely culprit is the printer's setup mode timing out. Swipe down on the touchscreen, go to Network Setup > Restore Network Settings, confirm, wait a minute, and try the app again.

Question 22

i'm trying to set up my hp officejet pro 9015 with my iphone and hp smart can't find it, bluetooth is on, what am i missing?

Accepted Answer

Your mobile device's location services are likely turned off, which blocks the setup software. First, move your iPhone closer to the printer. Then, ensure both Bluetooth and Location Services are enabled on your iPhone before running HP Smart. The app needs both to locate your network and printer. If that didn't work: The printer's Wi-Fi setup mode expired. Fix: Swipe down on the printer display, tap the gear > Network Setup > Restore Network Settings. Tap Yes. Wait a minute, then restart HP Smart. You're on a VPN. Disconnect from any VPN on your iPhone before running the HP Smart setup. Reconnect after.

Question 23

my hp officejet pro 9015e won't connect to wifi during setup, the blue light isn't blinking, what do i do?

Accepted Answer

The printer's Wi-Fi setup mode timed out. It's not in the correct state for the HP Smart app to find it. Restart the setup mode. Swipe down on the display to open the control panel Dashboard. Touch the gear icon, then Network Setup, then Restore Network Settings. Touch Yes when prompted. Wait one full minute. Close and reopen the HP Smart app on your computer or phone, then try the connection again. If that didn't work: Your computer or phone is too far away. Move it closer to the printer. If you're using a computer with a VPN, disconnect from the VPN before installing HP Smart. Reconnect after setup is complete. If your computer is connected by an Ethernet cable, you still need to turn on the computer's Wi-Fi radio during printer setup. Don't unplug the Ethernet cable. Heads up: This printer requires an initial setup with HP Smart and an internet connection. You can't use the USB port for the first-time setup if it has a label covering it.

Question 24

hp officejet pro 9015e setup keeps failing, i restored network settings but hp smart still says 'printer not found'. now what?

Accepted Answer

You've addressed the printer side. Now the problem is on the computer or network side. Systematically eliminate these common blockers: Distance/Range: Move your computer or phone within 10 feet of the printer. Physical barriers matter. VPN: Disconnect any VPN client on the device running HP Smart. Wi-Fi Radio: If using a computer with Ethernet, verify the computer's Wi-Fi is enabled. Phone Settings: If using a phone, confirm Bluetooth and Location Services are on. After checking all items above, close the HP Smart app. Do not just minimize it—fully close the application. Wait 10 seconds, reopen it, and start the setup process over. Heads up: If all else fails, the final step is to power cycle your entire network: turn off the printer, your router, and your computer/phone. Wait 2 minutes. Power on the router first, then the printer, then your device, and try setup one last time.

Question 25

where is the network settings menu on the hp officejet pro 9015e screen? i can't find it to reset my wifi.

Accepted Answer

Access the network settings through the Dashboard. The sequence is specific. On the printer's touchscreen, swipe your finger downward. This opens the control panel Dashboard. On the Dashboard, tap the > icon (Settings). Tap Network Setup. Tap Restore Network Settings. Tap Yes to confirm. After confirmation, wait 60 seconds for the process to complete. The Wi-Fi light behavior will reset. If that didn't work: If swiping down does nothing, ensure the printer is fully powered on (not in sleep mode). Tap the screen or press the power button to wake it, then try the swipe-down gesture again at the top of the display.

Question 26

just got an hp officejet pro 9015e, my desktop is connected by ethernet. do i need to unplug the cable to set up wifi?

Accepted Answer

No, you do not need to unplug the Ethernet cable. But you do need to ensure your desktop's Wi-Fi is turned on. Even though your internet comes through the Ethernet cable, the HP Smart software needs the computer's Wi-Fi radio active to communicate with the printer during setup. Go to your computer's network settings and turn Wi-Fi on. You can be connected to both Ethernet and Wi-Fi simultaneously for this process. Proceed with the HP Smart installation and setup. The software will use the Wi-Fi connection to find the printer on your network. If that didn't work: If Wi-Fi is on and it still fails, check for VPN software running on your desktop. Disconnect any VPN before running HP Smart setup. Heads up: After setup, you can turn the computer's Wi-Fi back off if you want, as printing will occur over your home network.

Question 27

my phone can't find my hp officejet pro 9015e during wireless setup. i'm right next to it. anything else to check?

Accepted Answer

Since you're close by, the issue is likely with your phone's settings, not distance. Two key services need to be enabled for the HP Smart app to find the printer. First, go into your phone's main settings (not the HP app). You need to turn on two things: Bluetooth: The app uses this to help discover the printer on your network. Location Services (or GPS): This also helps the software locate your network and the printer. You'll need to allow location access for the HP Smart app when it asks. Once both are on, close the HP Smart app completely and reopen it, then try the setup process again. If that didn't work: Double-check the printer's Wi-Fi light. If it's not blinking, the printer isn't in discovery mode. Swipe down on the printer's screen, go to Network Setup > Restore Network Settings, confirm, wait a minute, and try again from your phone.

Question 28

setting up my hp officejet pro 9015e on my work laptop with a vpn, hp smart won't install. is the vpn blocking it?

Accepted Answer

Yeah, this one's common. If you're connected to a corporate VPN or remote work network, you often can't install apps from the Microsoft Store, which is how HP Smart is distributed for Windows. The fix is simple: disconnect from the VPN before you install the HP Smart software. Once the printer setup is completely finished, you can reconnect to your VPN. You don't need to be disconnected for the actual printing later, just for the initial software install and device discovery. If that didn't work: If you've disconnected the VPN and it still fails, check your laptop's Wi-Fi. Even if it's connected via an Ethernet cable, you need to ensure the laptop's Wi-Fi radio is turned on during setup so it can communicate with the printer. Heads up: Obviously, only disconnect from the VPN if your company policy and network security allow it for a few minutes.

Question 29

hp officejet pro 9015e blue wifi light isn't blinking, can't get it into setup mode. how do i fix this?

Accepted Answer

A non-blinking blue Wi-Fi light means the printer is not in Wi-Fi setup mode. You need to manually restart the setup mode. Swipe down on the display to open the Dashboard. Tap > (Settings), then Network Setup. Tap Restore Network Settings. Confirm by tapping Yes. Wait for 60 seconds. The printer will reset its network configuration. If that didn't work: Ensure you are performing these steps on the printer's physical control panel, not within the HP Smart app. After the minute wait, close and reopen the HP Smart app on your computer or phone before trying to discover the printer again. Heads up: This process clears any previous network settings. You will be setting up the printer as if it were new.

Question 30

trying to set up my new hp officejet pro 9015e with a usb cable but it's not working. can you even use usb?

Accepted Answer

If there's a label covering the USB port, you cannot use USB for initial setup. That label is intentional. You must set up the printer using the HP Smart app and an internet connection. After the printer is fully configured and connected to your Wi-Fi network, you can then use a USB cable for printing if needed. However, the printer must remain connected to the internet. If that didn't work: If you've already completed setup via HP Smart and USB printing still fails, the issue is with the cable, port, or computer drivers. Try a different USB cable and port. Heads up: Never peel off the label covering the USB port. It's there to enforce the wireless setup requirement.

Question 31

my hp officejet pro 9015e won't connect to wifi during setup, the hp smart app can't find it. what gives?

Accepted Answer

The most likely cause is the printer's Wi-Fi setup mode has timed out. Restart it. Swipe down on the printer's display to open the Dashboard. Tap the settings icon ( > ), then tap Network Setup > Restore Network Settings. Tap Yes when prompted. Wait one full minute. Close the HP Smart app completely, reopen it, and try the setup again. If that didn't work: Your computer or phone is too far from the printer. Move your device closer. If you're using a computer with a VPN (Virtual Private Network), disconnect from the VPN before installing or running HP Smart. Reconnect after setup is complete. If setting up with a phone, ensure Bluetooth and Location Services are turned on. Heads up: If your printer has a label covering the USB port, you must set it up initially with HP Smart and an internet connection. USB is for printing only after setup.

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