Diagnosis
The HP OfficeJet Pro 9015e utilizes a "hidden" dashboard interface, meaning the network settings are not permanently visible on the home screen. This design is intended to prevent accidental changes to connectivity, but it often leaves users searching for a menu that is tucked away behind a gesture-based shortcut. If you are trying to reset your WiFi, it is usually because the printer has retained a "ghost" connection to an old router or is experiencing an IP conflict after a power surge. You can confirm you are in the right place if you see the WiFi icon on the top bar of the screen. If the icon has a slash through it or is grayed out, the printer's internal wireless card is either disabled or unable to handshake with your current SSID. A network reset clears the NVRAM (Non-Volatile Random Access Memory) specifically related to wireless profiles, forcing the printer to enter a "Setup Mode" where it can be discovered by the HP Smart app again.
How to Fix It
To locate the network settings and perform a full wireless reset on the HP OfficeJet Pro 9015e, follow this precise sequence:
- Stand in front of the printer's capacitive touchscreen. Place your finger at the very top edge of the screen and swipe downward firmly. This action reveals the Dashboard (the quick-access control panel).
- Locate the Gear icon or the > symbol labeled "Setup" or "Settings" on the Dashboard. Tap it once to enter the main configuration menu.
- Scroll through the list of options until you find Network Setup. Tap this menu to open the connectivity sub-options.
- Select Restore Network Settings. This is the critical step that wipes the current SSID and password from the printer's memory.
- A confirmation prompt will appear asking if you are sure you want to restore the settings. Tap Yes.
- Wait approximately 60 seconds. The screen may flicker or show a "Processing" message. Once the home screen returns, the WiFi icon will typically blink or disappear, indicating the printer is now in discovery mode.
If That Didn't Work
- Perform a Hard Power Cycle: While the printer is powered on, pull the power cord directly from the back of the machine. Unplug the wall outlet as well. Wait exactly 30 seconds to allow the capacitors on the formatter board to discharge completely. Plug it back in and attempt the menu sequence again.
- Use the HP Smart App "Add Printer" Mode: If the screen is unresponsive, open the HP Smart app on a mobile device. Select "Add Printer" or the "+" sign. If the 9015e is in setup mode, it will appear as "HP OfficeJet Pro 9010 series." This bypasses the on-screen menu entirely by pushing the network credentials via Bluetooth.
- Check for 2.4GHz vs 5GHz Conflict: The 9015e can struggle with "Band Steering" on modern mesh routers. If the reset doesn't work, log into your router settings and temporarily disable the 5GHz band or create a separate 2.4GHz guest network specifically for the printer.
- Factory Reset via Hidden Menu: If the Network Setup menu is missing or grayed out, restart the printer. As soon as the HP logo appears, tap the bottom left corner of the screen repeatedly to see if you can access the "Support Menu." From there, navigate to "Device Setup" and select "Restore Defaults."
Heads Up
- Avoid USB Setup: Never use a USB cable to configure the network settings on the 9015e unless absolutely necessary, as this can sometimes lock the printer into "USB Only" mode, disabling the wireless radio.
- Static IP Assignment: Once you successfully reconnect, go back to Network Settings and assign a "Manual IP" (Static IP). This prevents the printer from losing its connection when the router assigns a new DHCP lease.
- Firmware Updates: If you find the network settings menu is lagging or crashing, check for a firmware update. HP frequently releases patches for the 9015e to improve WiFi stability.
- WPA3 Compatibility: If your router is set to WPA3 security, the 9015e may fail to connect. Set your router security to "WPA2/WPA3 Mixed Mode" for the best compatibility.