The VPN is blocking the installation. Disconnect from the VPN first.
- Disconnect from your Virtual Private Network (VPN) or remote work network.
- Install the HP Smart software. You cannot install apps from the Microsoft Store when connected to a VPN.
- Complete the printer setup.
- Reconnect to your VPN after setup is finished.
If that didn't work:
- The printer's Wi-Fi setup mode timed out. Restart it: Swipe down on the display > Network Setup > Restore Network Settings > Wait one minute > Retry in HP Smart.
- Ensure your laptop's Wi-Fi is turned on, even if it's connected via Ethernet.
Heads up: Consider your location and Wi-Fi network security before disconnecting from a corporate VPN.