Question 1

canon pixma tr8620a scanner feeder is jamming every time i try to copy more than one page. what am i doing wrong?

Accepted Answer

Document misfeed. Usually caused by overloaded feeder, wrinkled paper, or incorrect paper type setting. Do not exceed the auto document feeder capacity. Load pages face-up, top-edge first, aligned with the guide. Ensure all pages are flat, not curled, stapled, or torn. Remove any paper clips. On the printer control panel, before starting the copy, set the Document Type to match your paper—usually "Plain Paper." If that didn't work, clean the feeder rollers. Power off, unplug. Dampen a lint-free cloth with water, wipe the rubber rollers you can see inside the feeder entrance. Let dry completely. Heads up: The auto document feeder is for standard weight paper. It may struggle with very thin, thick, or glossy photo paper. For those, use the flatbed glass.

Question 2

how do i get alexa to tell me when my canon tr8620a ink is low? i set up the skill but nothing happens.

Accepted Answer

Prerequisite: The printer must be connected to your Wi-Fi network and powered on. Enable the "Canon Ink Alert" skill in your Alexa app on your phone. Link your Canon account (or create one) when prompted by the skill. Discover devices in the Alexa app. The printer should appear as a smart device. Say, "Alexa, what's my printer's ink level?" If that didn't work, check that the printer's Wi-Fi connection is stable. The feature requires the printer to be in standby (0.8 watt state), not fully powered off. Also, confirm ink cartridges are genuine Canon and properly installed. Heads up: This is solely for ink level alerts via voice. The printer lacks a dedicated mobile app for direct photo printing or advanced controls.

Question 3

can the canon pixma tr8620a print double sided automatically? the manual is confusing.

Accepted Answer

Yes, it has built-in 2-sided printing, which is also called duplex printing. You don't have to flip the pages manually. On your computer, open the document you want to print and select Print. Click on "Properties," "Preferences," or "Printer Settings" next to the printer name. Look for a setting labeled "2-Sided Printing," "Duplex," or "Print on Both Sides." Select it. There might be options for binding on the long edge or short edge—choose based on your document. Click OK and then Print. The printer will print one side, pull the paper back in, and print the other side automatically. If that didn't work, ensure you're using standard weight paper (like 20 lb bond). Very thick or glossy paper might not feed correctly for duplexing.

Question 4

my canon pixma tr8620a is making a weird grinding noise when it feeds paper from the back. is it broken?

Accepted Answer

Yeah, this one's common. Usually means the paper's loaded wrong or there's something stuck in the path. First, power off the printer. Open the rear feed tray and the front cover. Carefully remove all paper. Check inside for any scraps of paper, a stray staple, or a paper clip. Grab a flashlight and look along the paper path you can see. Reload the paper correctly. Fan the stack to prevent sticking, align it neatly against the right guide, and make sure the adjustable guide is snug but not tight. Don't overfill the tray. If that didn't work and the noise persists, it could be a worn pickup roller. That's a serviceable part, but you'd likely need to contact Canon support for a repair.

Question 5

can my canon pixma tr8620a print on legal size paper? i need it for some documents.

Accepted Answer

Yes. It supports legal-sized paper up to 8.5 x 14 inches. Load the legal paper into the rear paper feed tray. Adjust the paper width guides to fit the 8.5-inch width. On your computer, in the print dialog box, go to Properties or Preferences. Select the "Paper" or "Page Setup" tab. Change the Paper Size setting from "Letter" to "Legal" (8.5 x 14 in). Send the print job. If that didn't work, ensure the paper is loaded straight and not jammed. The printer will default to the paper size it detects in the tray, so the software setting must match.

Question 6

is the canon tr8620a power hungry? it feels warm even when I'm not using it.

Accepted Answer

Its power consumption is higher than a basic printer. Operational power use: 7 watts. Standby power use: 0.8 watts. The warmth is from components remaining active in standby to maintain network connectivity for Wi-Fi and Alexa alerts. If that didn't work to address your concern, there is no user-accessible power-saving mode beyond the standard standby. Heads up: For maximum energy savings, you can connect it to a power strip and turn the strip off when not in use for extended periods. Be aware this will break the Wi-Fi connection and Alexa ink alerts until power is restored and the printer reconnects.

Question 7

canon pixma tr8620a printing really faint, especially the color. just put in new cartridges. help?

Accepted Answer

You're probably looking at clogged print heads. It happens, especially if the printer sits unused for a bit. Don't worry, the printer has a built-in cleaning cycle for this. First, make sure you removed all the tape from the new ink cartridges and installed them firmly until they click. On the printer's control panel, navigate to the maintenance or settings menu. Look for an option called "Clean Print Head" or "Deep Cleaning." Run it. After the cycle finishes, print a nozzle check pattern (also in the maintenance menu). If the lines are still broken or faint, run the cleaning cycle one more time. If that didn't work, the paper type setting might be wrong. Check your print settings on the computer and make sure it's set to "Plain Paper" for regular documents, not a specialty setting like "Photo Paper."

Question 8

my canon pixma tr8620a printer won't connect to wifi, keeps saying error. what gives?

Accepted Answer

Most likely a signal or credential mismatch between your router and printer. Power cycle both devices. Turn off the printer and unplug your router for 30 seconds. Plug router back in, wait for it to fully boot, then power on the printer. Re-run the wireless setup from the printer's control panel. Ensure you select the correct 2.4GHz network (it doesn't support 5GHz-only networks). Enter the password exactly. If that didn't work, the printer might be too far from the router. Move it closer, or check for interference from microwaves or other electronics. Heads up: This printer requires Wi-Fi for its Alexa ink level alerts and most wireless functions. A wired USB connection is an alternative for direct printing from one computer.

Question 9

my canon pixma tr8620a feels warm even when it's just sitting there turned on but not printing. is it using a lot of power?

Accepted Answer

Some warmth is normal. The printer maintains a low-power network connection in standby. Power specifications: 7 watts during operation, 0.8 watts in standby. The 0.8W standby draw is minimal but generates some heat. If it's excessively hot: Ensure the vents on the back and sides are not blocked. Provide several inches of clearance. A failed component can cause overheating. To reduce power use: Turn the printer off completely with the power button when not in use for extended periods. The trade-off is you lose instant-on and remote connectivity. Heads up: This model has higher power consumption than basic, non-wifi printers. The Wi-Fi radio and standby functions require constant power. The warmth is typical for an always-connected device.

Question 10

can i print double-sided automatically with the canon pixma tr8620a?

Accepted Answer

Yes, it has built-in 2-sided printing (duplexing). To use it: The setting is in your print dialog on your computer, not on the printer's physical panel. Open the document you want to print. Go to File > Print. Click 'Properties' or 'Printer Properties' next to the printer name. Look for a setting called '2-Sided Printing', 'Duplex', or 'Print on Both Sides'. Select it and choose your binding orientation (long-edge or short-edge). Print. The printer will automatically print one side, pull the paper back in, and print the reverse. If it jams during duplexing: Make sure you're using standard weight paper (not too thick or thin) and that the paper is loaded neatly in the tray. Fan the stack before loading. Heads up: This feature works for documents. For photo paper or specialty media, manual single-sided printing is recommended.

Question 11

my canon pixma tr8620a is really slow printing color pages, like way slower than my old printer. is this broken?

Accepted Answer

No, this is operating within its rated speed. The print speed is a specification of the model. Print Speed Specifications: Color: 15 pages per minute. Black: 10 pages per minute. Factors affecting speed: Print Quality Setting: 'High' or 'Best' quality will be slower than 'Draft' or 'Standard'. Document Complexity: Pages with heavy graphics or photos take longer. Network Traffic: Wireless printing can be slower if the network is busy. If it seems excessively slow: Check for low ink levels, as the printer may be performing maintenance cycles. Ensure you are using the correct, up-to-date printer driver from Canon's website. Trade-off: This model has a slower print speed compared to some other models, as noted in its comparison. It is not designed for high-speed printing workloads.

Question 12

can I use alexa to check the ink levels on my canon pixma tr8620a?

Accepted Answer

Yeah, this is one of its built-in features. The PIXMA TR8620a has Wi-Fi enabled with Alexa integration specifically for ink level alerts. To set it up: You'll need to link your printer to your Amazon Alexa account through the Alexa app. Look for a 'Skills' section and search for Canon. Once you enable the skill and link your printer (it'll guide you through discovery), you can just ask, "Alexa, what's the ink level on my printer?" If it's not working: First, make sure your printer is connected to the same Wi-Fi network as your Alexa device. The printer needs to be on and not in deep sleep mode for Alexa to query it. Heads up: This is just for alerts. The printer lacks a mobile app for direct printing from your phone, so you can't tell Alexa to print your document—just check on the ink.

Question 13

my canon pixma tr8620a won't scan multiple pages from the feeder, it just scans the first one. what am I doing wrong?

Accepted Answer

This usually happens because the Auto Document Feeder (ADF) mode isn't properly selected or the pages aren't loaded correctly. Here's how to fix it: First, make sure you're using the document feeder slot on top of the printer, not the flatbed glass. On the printer's control panel or in your scanning software on the computer, look for a setting called 'Document Feeder' or 'ADF' and select it. Don't use the 'Flatbed' setting. Fan your stack of pages and load them face-up into the feeder tray, aligning them against the guide. Don't overload it. Start your scan job. The feeder should now pull each page through one at a time. If that didn't work: Check if there's a paper jam in the feeder path. Also, ensure your scanning software is set to create one multi-page file (like a PDF), not individual files for each page. Heads up: The feeder is for documents, not photos or thick cardstock. For those, use the flatbed.

Question 14

why is my canon pixma tr8620a making a loud grinding noise when it tries to print?

Accepted Answer

A grinding noise indicates a paper feed mechanism jam or obstruction. Fix: Power off the printer. Open all access doors. Remove any crumpled paper or foreign objects from the paper path. Clear all trays. Check for a stray piece of torn paper or a paper clip. Close all doors securely. Power on. If that didn't work: The noise may be from the print head carriage. Manually move the print head to the center of its track to see if it moves smoothly. Look for obstructions in the carriage rail. Safety: Always power off before clearing jams. Do not force components. If the grinding persists after clearing obstructions, the internal feed rollers may be worn and require service.

Question 15

can my canon pixma tr8620a print on legal size paper?

Accepted Answer

Yes. The Canon PIXMA TR8620a supports legal-sized paper. Specifications: Maximum media size: 8.5 x 14 inches (legal). To print: Load legal-sized paper into the rear paper feed tray. Adjust the paper guides to fit the 8.5 x 14 inch sheets snugly. In your computer's print settings, select the correct paper size (Legal, 8.5 x 14 in). Send the print job. If it doesn't feed: Ensure the paper guides are set correctly. Paper that is too loose or too tight can cause feed errors. Limitation: This printer does not support large-format media beyond legal size.

Question 16

my canon pixma tr8620a printer is saying it's offline on my wifi network, how do I get it back online?

Accepted Answer

This is almost always a Wi-Fi connectivity issue between your printer and router. First, restart everything: Turn the printer off using the power button and unplug it from the wall for 60 seconds. Restart your Wi-Fi router by unplugging it for 30 seconds and plugging it back in. Plug the printer back in and turn it on. Wait for it to fully start up. If that didn't work: The printer's wireless connection may need to be re-established. Check your router's connected device list to see if the printer appears. If not, you'll need to run the printer's wireless setup process again from its control panel. Heads up: This printer requires a stable 2.4GHz Wi-Fi network. It does not have a mobile app for direct printing, so all connections go through your home network.

Question 17

fax on my canon pixma tr8620a not working, just get a constant busy signal.

Accepted Answer

Incorrect phone line connection or a line sharing issue. Verify the telephone cable is firmly plugged into the printer's LINE port and the wall jack. Ensure no other device (phone, modem, answering machine) is sharing the line and off-hook. Disconnect all other devices from the phone line. Connect the printer directly to the wall jack. Listen for a dial tone on the printer's operation panel if available, or use a working phone to test the wall jack. If that didn't work, the issue may be with the phone service itself (VoIP services often cause fax problems) or the fax number you are dialing is incorrect. Confirm you are dialing the full number, including any required prefix like '9' for an office line. Heads up: Fax performance can be unreliable over internet-based (VoIP) phone lines. Use a traditional analog landline for best results.

Question 18

can i print photos directly from my phone to the canon pixma tr8620a without a computer?

Accepted Answer

Not directly via a mobile app. This model lacks dedicated mobile app integration. You must have a Wi-Fi network. Connect both your phone and printer to the same network. Use your phone's built-in printing function. On iOS, use AirPrint. On Android, use Google Cloud Print or Mopria Print Service. Select the photo, tap Share or Print, and choose your Canon TR8620a from the printer list. If that didn't work, ensure Wi-Fi is active on the printer (check the light). Restart both phone and printer. The printer must support your phone's protocol; the TR8620a supports standard wireless printing protocols. Heads up: This is a noted limitation—the printer lacks a Canon-specific mobile app for direct printing and control. Printing is handled through your phone's OS.

Question 19

canon pixma tr8620a power usage seems high, is 7 watts when printing normal?

Accepted Answer

Yeah, that's normal for this model. It's actually a noted trade-off. The specs list 7 watts during operation and 0.8 watts in standby. Compared to a basic, single-function printer, that's higher. The power is running the scanner mechanism, fax modem, Wi-Fi radio, and the print engine all in one box. If you think it's excessively high, check that it's actually going into standby (the display should go dark or show a minimal indicator). If it's staying in a ready state, a stuck network connection or failed sleep timer can cause that. A power cycle usually fixes it. Heads up: If you're concerned about energy use, plug it into a power strip and turn it off completely when not in use for extended periods. The standby consumption is relatively low at 0.8W.

Question 20

my canon pixma tr8620a won't scan using the auto document feeder, it just makes a noise and says error.

Accepted Answer

Paper is jammed in the ADF path or the paper guides are misaligned. Power off the printer. Open the ADF cover (the top lid where you feed documents). Remove any stuck paper fragments. Pull gently in the direction of paper travel. Check the paper width guides in the ADF tray. They must touch the sides of your document stack. Close the ADF cover firmly until it clicks. Power the printer back on. If that didn't work, the documents may be too thick, curled, or have staples/paperclips. The ADF is for standard weight paper only. Try scanning a single, flat sheet of plain paper as a test. Heads up: Always fan a stack of paper before loading to prevent multi-feeds. Ensure documents do not exceed the maximum sheet count for the ADF.

Question 21

can i print legal size paper on my canon pixma tr8620a? the manual is gone.

Accepted Answer

Yes. Maximum media size is 8.5 x 14 inches (Legal). Load legal-size paper into the rear paper feed tray. Adjust the paper width guides to fit 8.5 inches. On your computer, in the print dialog, set Paper Size to "Legal" (8.5 x 14 in). In Printer Properties, ensure the Paper Source is set to "Rear Tray." If that didn't work, confirm the paper is not curled and is loaded under the maximum sheet limit for the tray. Use plain paper setting for documents. Heads up: This printer does not support large-format media beyond Legal size. Do not force larger paper through the paper path.

Question 22

how do i get my canon pixma tr8620a to work with alexa for ink alerts? i can't figure it out.

Accepted Answer

You need to enable the skill and ensure both devices are on the same network. First, make sure your printer is connected to your home Wi-Fi and is online. On your phone or computer, open the Alexa app. Search for and enable the "Canon Ink Alert" skill. Link your Canon account when prompted. If you don't have one, you'll need to create it. Discover devices in the Alexa app. Your printer should appear. You can then ask Alexa, "Alexa, what's the ink level on my printer?" If that didn't work, double-check that your printer model supports Alexa integration—the TR8620a does. Ensure your Alexa device and printer are connected to the same 2.4GHz Wi-Fi band, as some printers don't support 5GHz. Heads up: This feature is specifically for ink level alerts. You cannot use Alexa to print documents or photos with this model.

Question 23

canon pixma tr8620a printing super slow, like way slower than advertised, is this normal?

Accepted Answer

First, check your print quality settings. High-resolution photo or best quality modes drastically reduce speed. Change print quality to Standard or Draft in your printer driver settings. Ensure you're printing over a stable Wi-Fi connection, not a weak signal. Verify the document size. Complex graphics or high-density images slow it down. Clear the printer's memory by power cycling it. If that didn't work, the advertised speeds are 15 ppm for color and 10 ppm for black under ideal conditions with simple text documents. Real-world use with home Wi-Fi and mixed content will be slower. Heads up: This model is noted for slower print speeds compared to some models. It's a trade-off for the all-in-one functionality and compact size.

Question 24

my canon pixma tr8620a printer is stuck in standby mode and won't wake up, anyone else have this?

Accepted Answer

Most likely cause is a corrupted print job or a stuck Wi-Fi signal. Power cycle the printer. Unplug it from the wall for 60 seconds. Plug it back in. Wait for it to fully initialize. Cancel any pending print jobs from your computer's print queue. Restart your Wi-Fi router. Reconnect the printer to your network using the WPS button if necessary. If that didn't work, check the power cable connection at both ends. Ensure you're using the original power adapter. A faulty outlet can cause similar behavior. Heads up: This model uses 0.8 watts in standby. If it's completely unresponsive after a power cycle, the internal power supply may be faulty and require service.

Question 25

how do i get alexa to tell me when my canon pixma tr8620a is low on ink? i set it up but it's not talking to me.

Accepted Answer

The printer's Wi-Fi connection to your network is required for Alexa integration. Diagnosis steps: Confirm the printer is powered on and connected to the same Wi-Fi network as your Alexa device. Open the Alexa app on your phone. Navigate to 'Skills & Games'. Search for and enable the official 'Canon' skill. Follow the in-app linking steps to discover your TR8620a printer. Grant permissions for ink level alerts. If that didn't work: Restart your Wi-Fi router, then restart the printer. Re-link the Canon skill in the Alexa app. The feature requires stable Wi-Fi; disconnections will disable alerts. Note: This integration is for ink level alerts only. It cannot initiate print jobs via voice.

Question 26

the automatic document feeder on my canon pixma tr8620a is jamming every time i try to copy more than one page. help!

Accepted Answer

Paper condition or improper loading is causing the jam. Do not force paper through. Fix: Power off the printer. Remove all paper from the ADF tray. Inspect each sheet for curls, tears, or wrinkles. Fan the stack thoroughly. Reload the paper, ensuring the stack is neat and the side guides are snug against the edges. Do not exceed the tray's capacity. If that didn't work: Check the ADF rollers inside the feeder lid for dust or debris. Wipe them with a clean, dry, lint-free cloth. Ensure no small scraps of paper are lodged in the path. Heads up: The auto document feeder is for home office and small business use with limited volume. Consistently feeding poor-quality or mixed paper types will cause jams.

Question 27

can i print photos directly from my phone to the canon pixma tr8620a? there's no app mentioned anywhere.

Accepted Answer

No, you cannot print via a dedicated mobile app. This model lacks mobile app integration for direct printing. Your workarounds: Use Wi-Fi. Ensure your phone and printer are on the same network. Use your phone's native print function (like 'Print' in the Share menu on iOS or through Google Cloud Print alternatives on Android) if your phone detects it. Email the document to yourself and print from a connected computer. Use the built-in scanning/copying functions directly on the printer for physical documents. Heads up: This is a listed trade-off. Choose this printer if you need an auto document feeder and Alexa alerts. Skip it if direct mobile printing is a priority.

Question 28

why does my canon pixma tr8620a use so much power? i can hear it humming even when it's 'off'.

Accepted Answer

Yeah, this one's common. It's not really 'off,' it's in standby. This model uses 0.8 watts in standby mode so it can wake up quickly for a print job or listen for an Alexa ink alert. That's the hum you hear. If you want zero power draw, you have to unplug it from the wall. There's no physical power switch to cut all current. For context, it uses 7 watts during operation, which is higher than a basic, non-wireless printer. It's a trade-off for the auto document feeder, fax, and Wi-Fi features. If the constant hum bothers you, plugging it into a power strip you can switch off is your best bet.

Question 29

my canon pixma tr8620a keeps disconnecting from wifi every few hours, so annoying. how do i make it stay connected?

Accepted Answer

This is usually a signal strength or router compatibility issue. Let's get it locked in. First, you'll want to restart everything. Turn off the printer, unplug your Wi-Fi router for 30 seconds, and plug it back in. Once the router is fully online, turn the printer back on. If that didn't work, the printer might be too far from the router. Try moving it closer. Thick walls or other electronics can interfere. Finally, check if your router is set to a very old wireless mode (like 802.11b/g only). This printer needs a stable Wi-Fi signal to maintain its Alexa integration for ink level alerts and wireless printing. If disconnections persist, you may need to adjust your router's settings or use a Wi-Fi extender.

Question 30

can i print legal size documents on my canon pixma tr8620a? i need to print some contracts.

Accepted Answer

Yes. The printer supports legal-sized paper up to 8.5 x 14 inches. Fix: Load legal-sized paper into the paper cassette, aligning the guides snugly. In your computer's print dialog box, select the Canon TR8620a printer. Access 'Printer Properties' or 'Preferences'. Navigate to the 'Paper' or 'Page Setup' tab. From the 'Paper Size' dropdown menu, select 'Legal' (8.5 x 14 in). Apply the settings and print. Heads up: Do not attempt to print on paper larger than 8.5 x 14 inches. The printer does not support large-format media.

Question 31

my canon pixma tr8620a is printing super slow, like way slower than it used to. what gives?

Accepted Answer

Your print job settings are likely set for high-quality output, which slows it down. Check your print settings in the software you're using. Select "Draft" or "Standard" quality instead of "Best" or "Photo." Print speed is 15 pages per minute for color and 10 pages per minute for black in optimal conditions. Complex documents or photos will be slower. If that didn't work: The Wi-Fi connection might be weak, causing communication delays. Move the printer closer to your router or restart both devices. This model is not for high-speed printing. It's slower than models with dedicated scanning ports. For large jobs, expect a wait.

Question 32

my canon pixma tr8620a printer won't turn on at all, no lights, nothing. is it dead?

Accepted Answer

The power supply is the issue. Check the connection. Fix: Plug the power cord firmly into the printer and a working wall outlet. Confirm the outlet works by testing another device. If that didn't work: The printer may be in a deep power-saving state. Unplug it from the wall for 60 seconds, then plug it back in and press the power button. Heads up: This model uses 7 watts during operation and 0.8 watts in standby. A persistent no-power condition with a confirmed good outlet means internal failure—contact Canon service.

Canon PIXMA TR8620a All-in-One Wireless Inkjet Printer

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