my lg 34wn80c monitor goes black for a few seconds randomly while i'm using it, then comes back. what is this?

— asked by Jordan

Quick answer: This is the monitor's built-in power-saving feature activating incorrectly due to a faulty signal detection handshake. It misinterprets a steady input as no signal.

Diagnosis

This is the monitor's built-in power-saving feature activating incorrectly due to a faulty signal detection handshake. It misinterprets a steady input as no signal.

How to Fix It

Navigate to the monitor's OnScreen Control menu. Go to General > Energy Saving and turn the setting to Off. Disable any Eco Mode or Screen Off timers in the same menu. For a connected Mac, also go to System Settings > Displays > Advanced and turn off "Allow display to sleep."

If That Didn't Work

The issue may be a failing or low-quality DisplayPort cable. Replace the cable with a certified VESA DisplayPort 1.4 cable. If using the USB-C connection, try a different, high-bandwidth USB-C cable capable of video and power delivery.

Heads Up

This issue is almost always the monitor's software, not the computer's graphics driver. Updating the monitor's firmware requires a Windows PC and the LG OnScreen Control application.

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