Question 1

dyson pure cool tp04 fan stopped blowing air but the screen is still on

Accepted Answer

Check the airflow direction setting. If it's set to the back, you get purification without cool airflow from the front. It's working, but you won't feel a breeze. Press the airflow direction button on the remote or unit to switch the airflow to the front for cooling. If that didn't work, it could be in Auto mode and has paused. The sensors pause the fan once target air quality is reached. It'll switch back on when air quality drops. You can press the Standby ON/OFF button to reactivate it manually. Also, a severe internal blockage will stop airflow. Unplug the unit and check the air inlet holes on the filter shrouds and inside the loop amplifier for obstructions.

Question 2

my dyson tp04 filter light is on, how do i change the hepa filter?

Accepted Answer

The display indicates when the non-washable glass HEPA filter needs replacing. Fix: Unplug the appliance from the mains electricity supply. Slide the buttons down on both sides of the filter shrouds. The shrouds will release with the glass HEPA filters attached. Empty the glass HEPA filters directly into the bin by pushing in both purple tabs on the shrouds. Dispose of the used filter unit in accordance with local regulations. It is non-washable and non-recyclable. Install the new glass HEPA filter by pushing it into the shroud until secure. Click the shroud back onto the base. Always unplug the appliance before changing filters.

Question 3

can i use my dyson tp04 in the bathroom? it gets steamy

Accepted Answer

No. It is for dry locations only. Do not use it outdoors, on wet surfaces, or in humid areas like bathrooms. Do not expose it to water or rain. Do not handle the appliance or plug with wet hands. Moisture can damage the electrical components and create a safety hazard. Use it in dry, indoor rooms only.

Question 4

dyson tp04 screen is showing an error code, how do i reset it?

Accepted Answer

First step: power cycle the unit. Unplug the appliance from the wall outlet. Wait a moment, then plug it back in. If the error code clears, you're good. If the same error code continues to be displayed, contact the Dyson Helpline. One thing to check first: Ensure the filters are correctly installed. The unit can display errors or perform poorly if filters are missing, badly installed, or overdue for replacement.

Question 5

how do i clean my dyson pure cool fan, the outside is super dusty

Accepted Answer

You'll want to unplug it first. That's your safety step before any cleaning. Here's what you do: Unplug the appliance from the mains electricity supply. Use a dry or damp cloth to wipe dust from the surface. Focus on the loop amplifier, the filter unit, and the base. For tougher debris in the grilles, use a soft brush to gently remove it. That's the regular cleaning. If airflow seems weak, you should also check for blockages in the air inlet holes on the filter shrouds and the small opening inside the loop amplifier. Important: Do not use any detergents, polishes, or lubricants on the appliance. Just a cloth and a soft brush.

Question 6

dyson tp04 making a weird clicking noise, is it broken?

Accepted Answer

Yeah, this one's common. It's almost always a blockage. Something is caught in the fan or the air inlet. First, unplug the appliance from the mains. Never clean it while it's plugged in. Look for blockages in the air inlet holes on the filter shrouds. Check the small aperture inside the loop amplifier. Use a soft brush to remove any dust and debris from those areas. If that didn't work, the filters might be the issue. If the filters haven't been changed when prompted, or if the unit was run without filters, internal blockages can occur. You'll need to remove the filter shrouds and check the air inlet holes under the filters. Heads up: Never spray perfumes, air fresheners, or essential oils near the filter or the appliance. That gunk can cause problems.

Question 7

dyson pure cool tp04 remote control not working, buttons do nothing

Accepted Answer

The remote control battery is dead or installed incorrectly. Fix: Unscrew the battery compartment on the remote control. Remove the old battery. The battery type is CR 2032. Install a new CR 2032 battery. Do not install it backwards or short circuit the batteries. Securely replace the screw in the remote control compartment. If that didn't work, keep the remote control away from strong magnets. The remote contains magnets which can affect pacemakers, defibrillators, credit cards, and electronic storage media.

Question 8

my dyson tp04 won't turn on at all, no lights nothing, what's wrong?

Accepted Answer

Check the power supply. The unit is not receiving power. Ensure the appliance is plugged into a working mains electricity outlet. Switch on the power at the outlet. Press the Standby ON/OFF button on the appliance base. If that didn't work, inspect the power cable for damage. Do not use if the cable is damaged. It must be replaced by Dyson, its service agent, or a similarly qualified person. Heads up: Always unplug the appliance before any cleaning or maintenance. Carry it by the base only, not by the loop amplifier.

Dyson Pure Cool TP04 Purifying Fan

Other Small Appliances