It's probably jammed with fine dust or debris from drilling. Don't force it, as you could break the internal mechanism.
Here's how to clean it safely:
- Remove the battery from the drill.
- Use a can of compressed air (like for cleaning electronics) and blast air directly into the seam around the forward/reverse switch. Move the switch back and forth slightly as you spray to help dislodge particles.
- If it's still sticky, apply a very small amount of electrical contact cleaner or isopropyl alcohol around the switch's base. Avoid using WD-40 or other lubricants that attract more dust.
- Work the switch gently from side to side several times to distribute the cleaner and loosen the grit.
- Wipe away any excess cleaner and let it dry fully for a few minutes before reinstalling the battery.
IF THAT DIDN'T WORK: The switch mechanism inside the housing may be physically damaged. If cleaning doesn't restore smooth operation, the drill will require service. The switch is a covered component under the 3-year warranty for defects.
HEADS UP: To prevent this, regularly clean your tools after use, especially when working with drywall, masonry, or wood. A quick blow with compressed air around the switch and trigger goes a long way.