First, check for obstruction or misalignment. Unplug the unit and pull the drawer all the way out.
FIX:
- Inspect the drawer's metal rails and the corresponding tracks inside the oven for any food debris, melted plastic, or bent metal. Clear any debris with a soft brush.
- Look at the black silicone gasket around the inside of the door. Ensure it's seated correctly in its channel and not pinched or folded.
- Reinsert the drawer, making sure it's perfectly level and straight as you push it in. Apply even pressure with both hands.
IF THAT DIDN'T WORK:
- Remove the wire rack and crisper plate. Try closing the empty drawer. If it closes smoothly, the rack/plate is misaligned. Reinsert them, ensuring they are fully seated at the back.
HEADS UP: Forcing it can damage the latch mechanism or the glass. If the drawer or tracks appear warped from heat, discontinue use and contact service.