the camera keeps disconnecting from the parent unit every night, but it's fine during the day.

— asked by Morgan

Quick answer: This is a classic sign of wireless interference kicking in when your household Wi-Fi usage changes. At night, other devices (like phones on auto-update, smart TVs, or even a neighbor's network) can clog the wireless channel your camera is using.

Diagnosis

This is a classic sign of wireless interference kicking in when your household Wi-Fi usage changes. At night, other devices (like phones on auto-update, smart TVs, or even a neighbor's network) can clog the wireless channel your camera is using.

How to Fix It

You need to change the Wi-Fi channel on your router. Log into your router's admin page. Find the wireless settings for your 2.4GHz network (where the camera lives). It's likely set to "Auto." Manually change it to a specific channel. Try channel 1, 6, or 11, as these don't overlap. Save the settings. Your router and all devices, including the Halo Plus, will reboot their connection. This often clears up the nightly dropouts.

If That Didn't Work

The issue might be the camera's own signal strength. The Halo Plus camera and parent unit need a decent signal between them, not just to the router. Move your router or the camera a few feet. Avoid placing the camera near large metal objects, fish tanks, or thick brick walls that block signal.

Heads Up

The night vision IR LEDs turning on can sometimes cause a very slight wireless interference spike internally. A firmware update might have addressed this, so check your Motorola Connect app to ensure both camera and parent unit are on the latest software version.

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