the camera keeps disconnecting from the parent unit every night, but it's fine during the day.

Diagnosis

The intermittent disconnection of the Motorola Halo Plus MBP944 during nighttime hours is rarely a hardware failure of the camera itself. Instead, it is almost always a result of "Network Congestion" or "Dynamic Interference." During the day, your bandwidth usage is likely distributed; however, at night, many smart home devices, smartphones, and tablets initiate automated backups, OS updates, and cloud syncing. Because the MBP944 operates exclusively on the 2.4GHz band, it is highly susceptible to interference from these high-traffic activities. Furthermore, many modern routers utilize a feature called "Auto-Channel Selection." When the router detects interference from a neighbor's network or a household device, it may automatically jump to a different channel to optimize performance. When this shift occurs, the MBP944 often fails to "handshake" with the new channel quickly enough, causing the parent unit to trigger a "Connection Lost" or "Searching" error. You can confirm this by checking if other 2.4GHz devices in the home experience momentary lags or drops at the same time the camera disconnects.

How to Fix It

To stabilize the connection, you must move the camera to a static, non-overlapping wireless channel and ensure the router is not forcing a channel hop.

1. Access your router's web interface by entering the gateway IP address (usually 192.168.0.1 or 192.168.1.1) into a web browser and logging in with your admin credentials.
2. Navigate to the Advanced Wireless Settings or WLAN menu.
3. Locate the 2.4GHz Band settings. Find the "Channel" dropdown menu, which is likely set to "Auto."
4. Manually change the channel to either 1, 6, or 11. These are the only non-overlapping channels in the 2.4GHz spectrum. Try Channel 1 first; if the drops persist, test 6 and 11.
5. Change the Channel Width (or Bandwidth) from "Auto" or "40MHz" to 20MHz. This reduces the footprint of the signal, making it less likely to overlap with neighboring networks.
6. Save the settings and reboot the router.
7. Power cycle the MBP944 camera by unplugging it from the wall for 30 seconds and plugging it back in to force it to lock onto the new static channel.

If That Didn't Work

• Assign a Static IP Address: Log back into your router and find the DHCP Client List. Locate the MBP944 (identified by its MAC address on the bottom of the unit) and assign it a "Static IP" or "Address Reservation." This prevents the router from assigning a new IP address during the night, which often causes the parent unit to lose the connection.
• Disable "Smart Connect" or "Band Steering": Many routers combine 2.4GHz and 5GHz into one network name (SSID). The MBP944 can get confused if the router tries to "steer" it toward 5GHz. Create a separate SSID specifically for the 2.4GHz band (e.g., "HomeWiFi_2.4") and connect the camera exclusively to that.
• Relocate the Router or Add a Range Extender: If the camera is far from the router, the signal may be just strong enough for daytime use but fail when nighttime atmospheric changes or physical obstructions (like closed doors) slightly attenuate the signal. Ensure the router is at least 3 feet off the ground and not tucked inside a cabinet.
• Update Firmware via the App: Open the Motorola Nursery app, go to the camera settings, and check for a firmware update. Early versions of the MBP944 had known stability issues with certain Mesh Wi-Fi systems that were resolved in later software patches.

Heads Up

• Avoid placing the camera near large metal objects, mirrors, or microwave ovens, as these create "dead zones" and signal reflections that disrupt the 2.4GHz frequency.
• If you use a Mesh Wi-Fi system (like Eero or Google Nest), disable the "Fast Roaming" feature in the app, as this often kicks the MBP944 off the network.
• Ensure your router's security is set to WPA2-PSK (AES). Using older WEP or mixed-mode security can cause the camera to drop the connection for security handshake failures.
• Regularly reboot your router once a month to clear the cache and refresh the DHCP table, which prevents "IP conflicts" that lead to midnight disconnects.