the warming plate for the 12-cup carafe gets way too hot and my coffee tastes like scorched metal after 20 minutes.

— asked by Casey

DIAGNOSIS The warming plate thermostat is stuck in the 'high' position. It's designed to cycle on and off to maintain about 175-185°F, not stay continuously on.

FIX There is no user fix for a stuck thermostat. The thermostat is integrated with the warming plate assembly. The entire warming plate unit must be replaced.

IF THAT DIDN'T WORK Not applicable. If the plate is overheating, the thermostat is definitively failed.

HEADS UP Do not leave coffee on a continuously overheating plate for extended periods. It's a fire hazard and will permanently impart a burnt, metallic taste to the carafe and all future coffee.

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