You likely need to turn on location services on your phone, not just Bluetooth. Here's what to check:
- On your mobile device, go to settings and ensure both Bluetooth and location services are turned on. This helps the HP Smart app find your network and printer.
- Make sure you're close to the printer during setup.
- If you're on a VPN, disconnect from it temporarily while you run the HP Smart setup.
If that didn't work: The printer's setup mode may have timed out. Restart it by swiping down on the printer's display, going to Network Setup, and selecting 'Restore Network Settings'. Wait a minute before trying again with the app.