water is leaking from the bottom of the pump, near the shaft, when the machine is running.

— asked by Morgan

Quick answer: The main shaft seal has failed. This is a wear item.

Diagnosis

The main shaft seal has failed. This is a wear item. Water leaking from the pump housing drain hole indicates seal failure.

How to Fix It

The pump needs a seal kit. For the DWPW2400's AAA pump, you need to replace the entire seal plate assembly. You must drain the pump, remove the housing, and swap the old plate for a new one.

If That Didn't Work

If leaking continues after a new seal plate, the crankshaft may have scoring or corrosion that is cutting the new seal. The pump may need a full replacement.

Heads Up

This leak will not fix itself. Running the pump with a failed seal allows water into the motor bearing, causing catastrophic failure. Stop using it immediately.

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