why does my indoor cam gen 2 keep going offline every few hours even though my wifi is fine

— asked by Morgan

Quick answer: The most common cause is the camera being set to 5GHz Wi-Fi, which has shorter range and is less stable through walls than 2.4GHz.

Diagnosis

The most common cause is the camera being set to 5GHz Wi-Fi, which has shorter range and is less stable through walls than 2.4GHz.

How to Fix It

Make sure the camera is on your 2.4GHz network. You'll need to factory reset it (hold setup button 20 sec), then during re-setup, ensure your phone is connected to your 2.4GHz band, not 5GHz, before starting.

If That Didn't Work

Power issue. The Gen 2 can be sensitive to underpowered USB adapters. Swap the power adapter for one rated at least 2A (like the one that came with an iPad). Avoid using USB ports on computers or cheap power strips.

Heads Up

Check for Wi-Fi congestion. If you have many smart devices, your router might be kicking this one off. A simple router reboot can sometimes resolve this.

📖 Ring Doorbell & Camera Troubleshooting Guide - Fix Any Problem
0

Different problem with the same product?

Ask about the Ring Indoor Cam Gen 2 →