ego mower self propel isn't working, the wheels just spin freely. did i break it?

Grass or debris is likely jammed around the drive shaft. It's a common clog.

Fix it:

1. Remove the battery pack.
2. Tip the mower safely. Inspect the drive shaft area (near the wheels) for wrapped grass, string, or leaves.
3. Clear all debris by hand. Do not use water.
4. Check that the self-propel control lever/bar is fully engaged when you press it.

If that didn't work:

• Internal drive mechanism failure. This requires a qualified service technician. Do not attempt to open the gear case yourself.

Heads up: Always remove the battery before checking for clogs. Never operate the mower without all safety shields and devices in place and working.