You're on a PBX phone system. The printer is set by default for a standard home (PSTN) line. You need to change the Line Type and set an access code.
- Press the Home button on the printer.
- Select Settings > General Settings > Fax Settings > Basic Settings > Line Type.
- Select PBX.
- Set the switch to Use to activate the setting.
- Select Access Code.
- Use the on-screen keypad to enter the access code (like 9) and select OK.
Heads up: With this setting, the printer will automatically dial the access code (9) before dialing the fax number you enter.