just assembled my blackstone 36 and one of the burners won't light at all, no click or flame

Diagnosis

When a single burner on a newly assembled Blackstone 36" Griddle fails to spark or ignite, the issue is almost always a failure in the electrical continuity of the ignition circuit or a mechanical misalignment of the electrode. Because the other burners are working, we know the igniter button and the battery pack are functioning; the break is occurring specifically between the ignition module and the electrode tip of the non-functioning burner. This typically happens during assembly if the thin, insulated ignition wires are pinched against the frame or if the wire was accidentally pulled loose from the electrode terminal. Additionally, if you hear a click but see no spark, the electrode tip is likely bent too far away from the burner port, preventing the electrical arc from jumping the gap. If there is no click at all for that specific burner, the wire has likely detached from the module or the electrode, breaking the circuit entirely.

How to Fix It

To resolve this, you need to access the underside of the control panel where the ignition wiring is routed. Follow these exact steps:

1. Ensure the propane tank is disconnected and the gas valves are in the 'Off' position for safety.
2. Carefully lift the griddle top off the cart. Since the 36" model is heavy, use a second person to help lift it straight up to avoid bending the burner tubes.
3. Locate the ignition module (the small plastic box) and trace the thin, insulated wire leading to the dead burner.
4. Check the connection point at the electrode. The wire should be firmly crimped or snapped onto the metal electrode tip. If it is loose, use a pair of needle-nose pliers to gently crimp the connector back onto the electrode.
5. Inspect the electrode tip's position. The tip should be positioned approximately 1/8" to 3/16" away from the burner port. If it is bent outward, gently bend the metal rod back toward the burner port using pliers.
6. Check for "pinched" wires. Ensure the wire isn't crushed between the control panel and the cart frame, as this can cause a short circuit.
7. Reinstall the griddle top, ensuring the burners are seated properly in their brackets.
8. Test the burner by turning the dial to the 'Start' position and pressing the igniter button.

If That Didn't Work

• Test with a Manual Light: Try lighting the dead burner using a long-reach butane lighter. If the burner lights and maintains a steady flame, the problem is strictly electrical (ignition). If the burner does not light at all, you have a gas flow issue, likely caused by a blockage in the burner tube or a faulty valve.
• Check the Battery Contact: Even if other burners work, a low battery can sometimes cause inconsistent sparking across the circuit. Replace the AA battery in the ignition module with a fresh alkaline battery to ensure maximum voltage is reaching the electrodes.
• Clean the Electrode Tip: If there is manufacturing residue or oil on the electrode tip, it can insulate the spark. Use a small piece of fine-grit sandpaper or a nail file to gently scrape the tip of the electrode to ensure a clean metal-to-air contact.
• Inspect the Ignition Module: If the wire is connected and the tip is positioned correctly but there is still no spark, the internal switch for that specific burner in the ignition module may be defective. In this case, you will need to request a replacement ignition assembly.

Heads Up

• Avoid Over-Bending: The electrode rods are made of a relatively brittle metal. When adjusting the gap, apply very light pressure; bending the rod back and forth multiple times will cause it to snap.
• Grease Management: Avoid spraying lubricant or oil near the ignition wires. Oil can degrade the insulation over time, leading to "arc-over" where the spark jumps to the frame instead of the burner.
• Seasoning First: Never attempt to troubleshoot ignition issues while the griddle is hot or during the seasoning process. Always perform these checks on a cold unit to avoid burns.
• Tighten Fittings: While the top is off, check that the gas manifold connections are tight to prevent future leaks that could interfere with consistent ignition.