DIAGNOSIS: The ice in your cup is likely insufficient or melted before brewing.
FIX:
- Fill your cup, travel mug, or carafe all the way to the top with ice cubes before you start the brew cycle.
- Do not use partially filled ice. The brewer relies on the full volume of ice to cool the coffee.
IF THAT DIDN'T WORK: The Over Ice brew uses elevated temperatures to lock in flavor, then relies on the ice for cooling. If your ice is old or freezer-warmed, it may melt too quickly. Use fresh, solid ice cubes.
HEADS UP: This is the intended function. It's not a cold brew system; it's hot coffee flash-chilled by a full cup of ice.